Peeling paint, no hot water, no cups to drink the provided coffee. No cream or sugar

The first room we had looked like it had been cleaned upon entering it, but then we discovered that there was a poop slide in the toilet, the sink was dirty, the floor needed to be cleaned, and the bed contained human hairs and debris in it. The girl at the front desk did put us in a different room, but of course we had to repack the car and drive to a different parking lot. That room was cleaner, but the floor also needed to be swept, and there was a long black hair stuck to the sheet. The sheet appeared to be clean, but the hair had somehow been partially woven into the fabric, presumably from laundering. It was also a rather rough sheet, so not particularly comfortable. Overall, the housekeeping staff do their jobs very poorly. In addition, they charge $50 up front and then refund it if you haven't stolen or damaged anything, but it can take several day for the refund to appear in your account. Most places we're familiar with will just add charges to the credit card for that sort of thing if necessary, not charge it upon arrival or check-in.

I was given a room at 1st and noticed 1-had no hot water, 2-was not clean. I went to the front deak, and Shay helped me switch to another room, to which I couldn't even access because of the defective key. I had gone to the front office for the 3rd time and changed again to another room. This time the key again was defective and Shay had to open it manually. It was mediocre clean, but without TP and hot water yet again. At this point, I was tired to even complain or demand a refund. I had to check out unbathed and without complimentary coffee as the coffee maker was missing a coffee filter piece. Sometimes life isn't fair, and the stay here is one of those moments. If it wasn't for the exceptional service from Shay I would have left.

Request laundry room for guests,

Room odor, not well kept, dark signage, hard to find

Bad

Got to hotel at 10 PM, took us over 30 mins to find even pulling thru their parking lot. The signs on both sides were torn and hanging down. Signs make it appear to be the old Rimrock, extended stay hotel, and never seen any sign saying travellodge on the property. Feel free to look that place up, wow Wyndham!! Rude receptionist was short with us and seemed ready to get off. He was not helpful at all and made our horrible situation worse by not offering any advice, even when asked, about this situation or local shelters. We were told they were having computer issues and could not check us in whatsoever. Not even with the little cash we did have and offering to pay a second time for the night. We continuously checked on their computers until front desk closed up at 11. Never heard from management about anything whatsoever, not even the next day. Apparently, management or something checked us in and sent us this survey asking how our stay was. That night we were told we could get a refund thru Expedia in 7-10 business days. Very limited on funds and chose to reserve at this hotel because it was a Wyndham property. They were not professional in the slightest bit and we pray this doesn’t happen to anyone else there, specially some family that is more vulnerable than we are. Sad we didn’t even safe enough there to even take a nap in the parking lot. I also pray that we can get our money back since we were falsely checked in by a computer or a person who was not even there working.

Short review - I would not stay here again. The place was weird. The floor was quite dirty, there was no shower curtain, the beds were made with the top sheet over the blanket, and the sheet had burn marks. I had to re-make the bed, and found that the blanket was not clean, so slept without that. My wife didn't trust the place, and slept in her clothes. The hotel had no sign, had to go in and ask if it was the travel lodge. We were told this was the last room, so we had no choice for the night but to stay, but I would not do it again.