Hotel Sapa Square, Affiliated by Meliá

It’s the staff that really make this the best place to stay in SaPa. From the excellent help at reception to the service at the coffee shop and restaurant to the rooftop bar. Fabulous attention to detail. Very good English skills. The location is wonderful right by the center of SaPa. Stone church, fanispan,SaPa square is steps away.

The room was clean but what they marketed as Junior Suite was actually smaller than the Superior probably because it's front facing and the attic wall is slanted.

This would be remembered as one of the most pleasant stay we had because of the Sapa Square staff, during our few days April 2026 stay, led by Jayce their front desk main man. Jayce just went beyond the service of what was expected, I remember my buddy lost a pair of Gucci prescription glasses at the mountains in Fancipan , Jayce went out of his way communicating with Fancipan Starbucks lost and found, and there indeed we found the eyeglasses and Jayce even went on arranging the return of the lost item for the owner and the person who found the eyeglasses. With Jayce he talk with good command of English and immediately makes you feel that you are going to be taken care of. We felt comfortable dealing with Jayce, and he’s been our go to guy whenever we need guides on Sapa tours , activities, transport, foods, currency exchanges and others. He is a natural of customer service. We highly consider coming back at Hotel Sapa Square because of services we experienced with Jayce.

During my stay, I encountered an issue where the hair dryer in my room wasn't working properly. Just as I was feeling frustrated, two staff members, Quynh Anh Pika and MANH LEVI, immediately came to help. They were incredibly professional and patient, quickly troubleshooting and identifying the problem for me. Thanks to their warm and efficient assistance, I was able to dry my hair successfully without delaying my schedule. This kind of thoughtful and prompt service truly left a deep impression on me. I highly recommend this hotel!