AC not working Complained three times to manager but nothing done I had along flight from Uk Stayed overnight only was tiered so went to sleep room temp was so uncomfortable. But nothing done by management Not even replied or informed me Very poor service

Room was dirty and the toilet flushing system was not working correctly. Despite raising this to the attention of staff no action was taken. The AC system didn't work correctly so my room was uncomfortably warm. The staff were rude and charged me for in-room dining at the point of delivery (strange as other 5* hotels normally allow the bills to be settled on check-out). They put me in a room right opposite a construction site so continuous noise all day with no opportunity to rest whatsoever. Needless to say, I will never be booking at this hotel again.

Had a very pleasant stay at the Roseate from start to finish. Only stayed for a short night but service was impeccable, room is done with taste and also the Indian restaurant is very nice. Great for an overnight stay if coming or going to the airport.

Property did not feel well kept. Some of the room functions didn’t work well, eg some lamps did not turn on, and the shower door did not close fully, spraying water into the bathroom. Also noise insulation was lacking, could hear people in the hallway all night…

terrible guest service rusted bathroom bed was uncomfortable

Definitely not a 5 star. Property is bit old and they don’t use white linen. Definitely not worth the cost paying for stay. There are better 5 star within the area that offer better comfort and cleanliness for same cost.

Absolutely incredible staff who went above and beyond to help me retrieve a lost passport. Hotel is clean, comfortable and extremely convenient to Delhi Airport.

Beautiful room, giving a flavor of luxury, fast and courteous staff, bit slow room service though.

Always reliable when I’m passing by Delhi

Lovely hotel. Very comfortable. The service was fantastic. The location is good being close to the airport, but inside the aerocity, with lots of dining options. It felt very safe and clean.

Nice hotel, clean and close to airport. Most of the staff brilliant, needs slight more friendly staff in restaurant ( night team ).

Staff is extremely rude and undertrained. Not worth being called a 5 star and the charges quoted. Property is decent, has little white insects all over because of the big water body in the middle. Over all would not recommend!! Look at something else.

It was not that good I am dissatisfied the ax was not working of my room…. I was so fed up… I clled many times on the reception but no one responded… I left the room and checked out 7 in morning only next day it was so uncomfortable for me to survive

Nice place. Will stay again

Very average for a 5 star. Rooms are very small and are worn out. Room service is super slow. Limited Breakfasts Buffet options. Overall I am disappointed as it can do a lot better being a 5 star hotel. Hotel Aloft provides way better value for money. Skip this one if you can, totally overpriced and overrated.

We were waiting for a flight and needed room for 7 hrs. We were told only 3 people are allowed and May have to pay for 4 th person. We have to argue that no one is staying overnight and they agreed finally. Room smelled like smoke. Have to check in my SLR at the front desk because cameras are not allowed!!! Stayed in hundreds of hotels on all continents and never did that before. Over all very disappointing.

Everything was amazing the staff was exceptionally polite and helpful great stay

Location is great for airport and food was good

Everything perfect about this hotel

Quite a despicable experience I must say. Here are a few problems that I faced during my stay: - 1. The hotel staff was very cold and not welcoming at all. They were also borderline rude. I had requested for a late checkout the day before, and the staff told me that 1 pm is the latest they could do. I accepted the time but the on the day of the checkout, I got calls every 15 min from the staff asking me to checkout as soon as possible. Upon confronting them about the earlier 1 pm checkout, the staff was very passive aggressive and rude. 2. The rooms ergonomics and layouts don’t make sense. Lack of plug points was a major pet peeve. The plug points are under the table quite far from the bed which is so stupid. 3. No plug points in the bathroom for the blow dryer. You have to use the hair dryer in your room which doesn’t have any mirrors. It doesn’t make sense at all! 4. Lack of drainage in the washroom. All the water, if it were to overflow from the tub, seeps into the bedroom because of the gap underneath the washroom door. 5. The hotel TV has IP channels. There are no HDMI slots in the TV. Minor issue, but issue nonetheless. 5. I recommend that you don’t take the breakfast, high tea and cocktail combo package. The selection is quite pathetic and not the worth the experience at all. Overall, it was quite a disappointment experience especially the hotel staff behaviour. That’s pretty much a clincher which sealed the deal. I will not recommend this hotel.

Beautiful

Breakfast was terrible Bedsheets were smelling and dirty. Overall not satisfied

Hotel located in the heart of Aerocity in Dehli, nice area full of restaurants and bars. Large rooms, modernly furnished and really comfortable, beautiful bathroom, very functional and spacious. The common areas of the hotel are very nice and the restaurant really very good Highly recommended

Good location just across the road from worldmark.! Breakfast layout could be better and so can the staff in the dining area.! The services in dining area desperately needs to be improved.

Need to be much cleaner and more emphasis need to be given on attention to detail.

Stayed just overnite. The staff at reception is good and the service levels are good. Rooms are okay.

We had a great stay at Roseate House. The hotel has been maintained very well. The rooms are spacious and the beds are very comfortable. I have stayed in hotels before and complained of severe back pains and spinal issues due to horrible mattresses used. But I'm happy to say that the bedding is of superior quality. The staff were very warm and welcoming. Check in was quick and seamless. We stayed here previously in December of 2022 for one night. Unfortunately, we didn't have such a good time then. The staff were very rude and rigid about having any deliveries to the hotel for us, and were not willing to send our packages to the room. The breakfast spread then was really great. But being vegetarians and having always stayed at other 5 star comparable hotels in the aerocity area, we have been spoiled by always finding a large spread of vegetarian bakery items at breakfast. Most importantly, a simple vegetarian croissant. We didn't get this at Roseate in our previous stay. However, this time at check in we did ask whether it would be possible for the breakfast spread to include a simple eggless & vegetarian croissant. To me surprise, within 5 minutes of checking into our room, we received a call from Chef Anand with positive news that they would bake a small batch of eggless croissants for us for the duration of our stay. We thoroughly enjoyed the buffet breakfast to our utmost satisfaction! Thanks to Chef Anand and his team for making this possible for us!!

The staff and customer service is amazing, however the hotel itself needs a bit of love. The condition of the building is deteriorating, there were multiple paint chips in the room, scratches on the shower glass and the carpets in the lobbies need a thorough clean. The food available for breakfast was great with many options, including several traditional Indian choices.

Upscale luxury in the heart of Delhi I had earlier came for Dinner with the office colleagues and had excellent experience. This time, I came for a family stay and will say it's excellent up scale experience. At par with top hotels/ resort of international level. Room quality/ space top class. Dinner/ breakfast spread was awesome with excellent taste. The day I visited was Eid and hotel served Eid special menu. Haleem, Nihari was mouth watering. My kid enjoyed the stay and gave a thums up. Chef Bharat, Jaideep, Manish and all the support staff very courteous and made sure we had memorable stay.

Reception area felt like a normal hotel. They were out of room cards. Guest relations was non existent. Breakfast was the key take away. Beds are not cost, pillow keeps falling in gap between mattresses and head rest

Reception was very nice. The room was clean, bed very comfortable. Staff is wonderful and treat you like a princess. Perfect stay

There is a lot of choice in Aero City but have to say Roseate was not a stand out. The room is clean but was not comfortable. The bed was hard and lumpy, there was no power points in the bathroom so had to use one in the room to dry my hair with no mirror in sight. Power points beside the bed were behind the bed and could not be accessed. At the end of the day this is an airport hotel and things like breakfast not opening till 7am are not practical for the corporate traveller.