comfortable stay

A very nice hotel in the heart of Durham. Close proximity to restaurants, bars and DPAC.

The room was huge (an efficiency apartment, really).

Overall I would definitely use this facility again. However, my check-in staff was nice but not very informative. She didn't tell me about the parking, breakfast time, check out, the deposit, nothing. I had to ask the questions for my reassurance. Although, it wasn't the best check-in experience, I would still recommend and stay.

Good location and clean property. However, although requested to clean the room every other day, as they suggest, we have the room "refreshed" only one time in a 7-day stay

Very nice stay. Good food. Nice room. The only thing is i wished there was a pool. Our stay was during a heat wave in July and a pool would have been nice.

Pro: Queen Bed/Suite very functional and nicely divided between the kitchen, ,office/living room and bedroom areas. Cons: Don't think Expedia mentioned there was a $12 fee per day for parking or that cleanig would be done every 2 days The breakfasts are bad.Nothing fresh and natural except for fruit. The decaf coffee was horrible.

Like: The location was very close to Duke University. The full refrigerator, dishwasher, stovetop, dishes, etc. was very clean & convenient as I stayed 12 days and didn't always want to dine out. The laundry room was also clean and convenient. The business center had a printer. The fitness center didn't have a lot of equipment, but what it had was in very good condition and the room was very clean. The beds are comfortable. Good water pressure in the shower. The toilets flushed well. Not so great: The property really needs updating. It is clean, but the couches are stained, the carpet in the hallways is old/stained, the air conditioning doesn't always work, the drawers don't close,etc. I had to change rooms a couple of times when issues with the A/C arose. Management was very quick to respond and gave me a credit for one night because of my trouble.

I was visiting Durham to drop my daughter off for a 2-week camp. I thought Residence Inn would be perfect as we had been traveling for a few weeks and needed to prepare for her dropoff - laundry, ironing, strategic packing, etc. Sadly, things that should have been a convenience ended up a nuisance. At check-in we were told continental breakfast was served 7-10. We arrived at 9 and two employees were gathering the food and taking it to the kitchen. They told us breakfast was over. They were quite rude and more concerned with finishing their task quickly rather than accommodating a guest. When we mentioned the time we were given at check-in they dismissed us and said they had a job to do. Other interactions were small but added up to an overall frustrating experience. The fee for laundry was listed on a card in the room. We secured enough quarters only to get there and realize the actual cost was higher. Had to make another trip for quarters. Housekeeping knocked on our door at 8am despite having the 'do not disturb' hanger out. They came back again at 10. When we went to get our laundry around 10:30 we came back to the room and our key no longer worked requiring another trip to the front desk. Although check out wasn't until noon, housekeeping came back at 11:50 and told us we would be charged late checkout if we didn't leave. Again, all small interactions, but it left us feeling as if staff were more concerned with getting rid of us rather than our experience there.

Room wasn’t ready for 3pm checkin. Was given a queen room instead of the king we reserved so had to request the change to what was paid for. Toilet didn’t flush and all rooms were booked so stuck in a room without an operational toilet. Had to use the general facilities on the main hotel floor.

The staff was very friendly and helpful!

Good as always

Near Duke. Near bus service to Chapel Hill.

Perfect

Nice hotel convenient for visiting Duke

It was a very nice place and very close to where we wanted to be. My biggest complaint would be that we did not need that big of room or the kitchen so would have preferred to pay less for a smaller room. Also was not pleased they wanted to charge extra for parking on top of the already pricey room.

We liked the way the room was laid out. It made us very comfortable.

Didn’t like I had to pay for parking but overall stay was great!

Large room, well equiped. Attractive property. Shower head was bad- very litle pressure and shower water goes into bathroom due to only partial glass door.

Extremely convenient for the purpose of my visit

Clean rooms. Lots of breakfast options. Comfortable beds and pillows.

Great staff and service.

Perfect stay I’ll definitely be back this is where I will stay the next time I’m in town for a Duke game.. the hotel has free shuttle to the game and surrounding areas within 3 miles from the hotel staff was great free breakfast and the hotel rate was so affordable

Nice clean room,good breakfast and great staff.

The location

Nice place. Parking is NOT free despite Hotels.com saying it is. Desk clerk said Hotels.com has been contacted numerous times to delete reference to free parking. Website says parking costs $12/day. Pool is small but looks nice. Breakfast is nicer than most hotels provide.

The bathroom floor had excessive hair on it. The shower didnt have the drain cover on. The A/C vent blows directly on the bed so it was a constant wind on you.

Loved it here. Excellent property and rooms. Very well managed and the front desk lady was so kind and helpful. My saving grace after a rough week of work. Though I did have issues with the Wifi going in and out constantly. That could be improved for room 104. As I could not watch internet TV and my calls would drop out. Other than that I will definitely be back should the need arise!

The hotel was very nice. Customer service was good. The room was very clean and up to date.

The train horn was rather loud and frequent. The windows probably should be replaced with better sound insulation properties.

I like everything about the hotel

$12.00 parking?