The aircon wasn’t working in the hotel room when we checked in so we were shifted to a premier room which was more spacious. The bed was very comfortable and the room clean but the hairdryer didn’t work, there was only hot water coming out if the tap in the vanity basin and the shower nozzle pointed towards the shower door. A jug was provided in the room with tea and coffee but no milk. When I added fir milk the receptionist advised they didn’t supply milk. This was the same in the breakfast room, tea and coffee but no milk. The breakfast was geared towards the Asian market but limited options for european guests. There was one knife provided for the butter for toast and one for the jam which was very unhygienic in these Covid times. I asked for another knife and was given a plastic one which was good but there should have been knives provided, The hall areas needed vacuumed and the breakfast area was grimy. All in all it was a very disappointing stay. To pay nearly $300 for such a poor quality property is unacceptable. Please consider a partial refund for the poor quantity of this property.

Very clean hotel, great location, very friendly and helpful staff. We would stay here again.

Central location, easy to walk to most food options. Bus stop was a bonus.

This hotel definitely needs remodeling. Very old and moldy all over. My bath towel has mold all over. I mean that should have been thrown away. The edge was all black. The staff is nice and efficient. That’s the only thing good. Other than that, I don’t think I will come back again.

Locations in the center of everything, the front desk very nice and greeted me.

A great location. Short walk to Clarke Quay MRT to get the MRT to many attractions and the airport. Short walk to Clarke Quay, Boat Quay and Chinatown with many food options and things to explore. Staff were friendly. Rooms are a good size and clean. We would definitely stay here again.

The service is a bit slugging. During breakfast the garbage can was completely full and we can’t push down our used disposable plates into it. Also shortly after eating the breakfast my wife started to have diarrhea and we suspected there’s something wrong with the food.

The rooms are quite small, fine if you’re young and fit and just want to crash between outings but not comfortable for an older couple like us. Please note that in the standard double rooms you can only access the bed from one side! See photo. Also the free breakfast is what you expect in a cheap backpacker hostel, not a pricey hotel. It is very central which is a plus and the staff are helpful but I wouldn’t stay there again.

The hotel is in a great location. It is close to China Town, restaurants on the river and metro stops but still quiet. The staff has good recommendations. Breakfast is hot but kind of minimal selection.

Not to bad for 2 nights Singapore visit. Love location.

Great location and very friendly staff esp. Vivian.

On arrival allocated Room 404 - No access to the bed from both sides and safe not working. Asked for room change due to mobility issues, and safe not working. Then allocated Room 608 - Smell of Damp. Water dripping from the ceiling / air con unit. Totally unhealthy environment, unable to open the window. Told no other rooms available. So the Receptionist arranged a transfer to their other Bencoolen Hotel. Receptionist was very helpful and understanding. Even though the Staff are helpful. Due to fabric and design / condition of the rooms I would not make a future booking.

This was a nice hotel for a budget price in Singapore. There is a free coffee machine, ice maker and cold water dispenser all day long plus an unadvertised free basic breakfast. Staff are friendly. The shower was hot and with plenty of flow. The location on HongKong Street is a bit noisy at night. I think maybe there are some night clubs nearby. It’s a fairly easy walk to Clark Quay or Chinatown station for the MRT.

Good - location Don’t like - mold and bad smell in the room.

Note: This hotel is commonly listed as having a hot tub. It does not! Overall, this hotel was alright. The rooms were clean and comfortable, and the location was handy. My biggest complaints are: 1) It was advertised as having a hot tub, which it did not. We chose it specifically for that reason. 2) The hallways throughout the hotel were very dirty. They seemed as though they'd never been vacuumed before. 3) We had issues with hot water supply trying to have a bath (since there was no hot tub). 4) The supplied breakfast was horrible. The coffee is also bad. I recommend eating elsewhere. Positives: 1) The bathtub is very musical and makes a nice percussion instrument in the all-glass bathroom. Try it out if you go there. 2) They provide a filtered water machine in the lobby. 3) Staff is friendly and helpful.

Location is excellent as the hotel is surrounded by multiple transportation options. A lot of 7/11 stores nearby and there’s also a mall just across the main road. But what we really like about it is the cleanliness in the rooms and lobby and front desk. Not so much on some amenities like the garden terrace. Would have been a great dining area if the tables did not have any molds underneath the glass - we also had to wipe the surface to get rid off what looked like months of dust. At any rate, we decided to give it 5-stars since you can really rest in the rooms after a day of going or walking around Singapore. Quiet but central location; comfy beds and pillows; clean showers with hot running water; so many storage space; and daily house keeping too so everything was worth it at the end. Will definitely book here again.

Well situated accommodation right next to Chinatown and within easy walking distance to Marina Bay Gardens.

it is not a 4 star hotel, it looks like a 1 star hotel. The staff is friendly.

Great location, friendly staff and comfortable rooms

Nice hotel. Within walking distance of the main areas. Not that many restaurants and cafes immediately nearby though. I had the room to myself but the en-suite walls are just glass, so for people sharing may not be ideal.

Good hotel for the price. Easy walk to the MRT and very close to Clarke Quay/Boat Quay. We arrived in the early hours of the morning and check in was fast and easy. We enjoyed our stay.

Loved the location close to buses , metro ( subway ), great walkable location, restaurants, shopping malls. Staff was really helpful and always cheerful. Would absolutely recommend to solo travelers.

They need to improve their card key system. They should not use a manual key and a key card simultaneously.

Good location

Good position close to Chinatown and Metro stations. Plenty of stores nearby and not stranded like some of the bigger hotels. Staff friendly and helpful.

Lobby staff that greeted us for check-in is very professional and friendly. However, room was a little dusty.

The property is in a great location. Lots of shops and restaurants within walking distance. Check in was fairly quick. The only con I can think of is that the jacuzzi is actually not a warm one, but other than that, I would definitely come back to this hotel again.

The staff were beyong excellant Always willing to help Nothing was a problem

The hotel is very basic, the room quite small but it was ok for one night. the breakfast options extremely limited. Not a great value for money

Great location, however the room we had (loft) needed a good clean, as there was paper and an old slipper under the bed. Bathroom needed a good clean as well, as some mould was showing

Nice clean room. Good bathroom.

Overall, this is a super good and clean place to stay if you don‘t need an expensive superclass hotel. You have all the comfort, the location is great to start your exploration of Singapore and the service is just fine.