The indoor pool was fantastic!! The whole place was excellent

There was sugar ants in our room, the bar was out of a lot of alcoholic beverages, they use these pod mixers that are nasty. House keeping came super early, around 8:30am which isnt that bad but Ive never had that happen before.

Fire alarm went off Saturday night. Forcing evacuation of the entire hotel, no explanation or reconciling?

Very nice!!

Property was actually clean and updated. Issues presented was not heat in the rooms, and the temperature outside was in the 20’s.

Didn't realize there was not free breakfast. Tub drained slowly while showering.

Aj was awesome checking us in, he really is a Gem and we loved him! Checking out there were 2 ladies but they both were helping one person, it wasnt until 6 people lined up that she opened up her line! We reported a noise complaint and she asked my husband if he called the people and ask them to stop(no thats why we informed you) then when I got down there i mentioned the noise and she said that they could take care of the noise complaint if we reported it, well my husband reported it and you asked if we had called the people! Paying $17 for 3 slices of bacon scrambled eggs and cold potatoes and coffee was way too much for sub par food, we ended up checking out early and got breakfast at a restaurant that was cheaper than yall and great food!

We were there to attend a Christmas concert at LeTourneau University. The attendant at the desk gave excellent directions for getting across town to LeTourneau.. This was an excellent accommodation--all good! Breakfast offered lots of choices; but wish we'd have chosen the made-to-order omelets instead of the already prepared scrambled eggs.

No hot tub

Very happy

very nice stay

Very clean. Bed was not comfortable and I was rolling toward the middle of bed. They have a breakfast buffet that you have to pay $14 pp for but not stocked.

Comfortable

The lobby was beautiful.

Evening bar/dining staff was very lacking No custom service rude

The staff at this hotel is amazing. They all go above and beyond to keep the stay pleasant for their guests. Exceptional service!

The only real downside is the paying for parking. The hotel is nice and even though the pool is "still closed", overall a good experience.

We had a nice stay. Very quiet area of town.

I booked our room through Expedia. We were supposed to have a roll-in shower and free breakfast. No roll-in shower, no free breakfast. No complementary water bottles, either, when we checked in. No ice on the first floor. AJ was kind enough to get us some from the bar. Our waitress at breakfast was super sweet. Wish I could remember her name. We had a comfortable bed to sleep in, but disappointed I didn’t get what I booked well ahead of time.

There was an overpowering odor when we entered the room. We don't know if it was a strong cleaner they use or some other chemical they used in the room. We never got used to it. It was so bad I bought room spray, and that didn't help much. We noticed the smell from other rooms when we were walking by. My daughters pillow had what we thought looked like a blood stain, the window blind was broken and hanging there, the floor was dirty, it hadn't been swept. I asked the front desk to have someone sweep the floor and I also let them know about the blind. Housekeeping came up and did everything BUT sweep the floor, they made the beds and traded the towels. Someone fixed the blind. Even though it wasn't a bad thing to do those things I didn't need or ask for those things to be done, I wanted the Dorito's and all the crumbs that were left on the floor from whoever was there before us. They evidently don't sweep behind the sliding door to the bathroom because it was filthy. What else are they not cleaning?! If not something as noticeable as the floor. I asked a second time if the floor could be swept and someone did come up to sweep.The walls are so thin that we had to listen to the T.V. that was left on overnight in the room next to us. Overall, we were disappointed with our stay and won't be back.

Very nice hotel. Has made to order breakfast at the restaurant but a small buffet if you need a quick meal. Also offers togo. Has a bar as well! Hotel was very busy due to power outage in Longview and I was glad to have a cozy room to stay in. Has indoor pool but it was being renovated. Overall I highly recommend this hotel.

Room smells like gasoline. When asked about the small, the employee brushed it off by saying it was just toilet cleaner solution and the house keeping just worked on it. Smells the same after nearly 6 hrs.

Super friendly and efficient front desk agent. I always enjoy staying here.

great stay clean and very friendly staff.

I expected a higher quality than a “Comfort Inn”. Especially with the price difference. We stayed at a Comfort Inn the last time we were here. We were not charged for parking and not charged for continental breakfast. I’m surprised I wasn’t charged extra for the coffee I had. We won’t be back to this location and likely won’t use Hilton Garden again anywhere.

We liked that the property was pretty quiet and the room we were in was pretty updated.

Check in lady was not very social, did not answer the phone in a professional manner, did not greet us at check in professionally, was on her phone screwing around, was not helpful whatsoever.

Super staff!!!

Loved that a restaurant was on site so that my husband & I could relax with a drink & have dinner without leaving. Property was very nice!

Great location. Friendly staff.

There was no a bathroom door. It was just a sliding door with lots of space around it. Hair in the shower.

Nice place. Friendly staff.