My room had roaches. I saw 3. The hallway had trash and sheets in it for days. The hallway smelled like mildew and had big holes in the walls. My room floor was constantly wet in places. The toilet hedges were dirty and yellow. So nasty, I covered it up with Lysol wipes. This is a shameful Best Western. I will never come back. On a brighter note, all employees were very nice.

Had so much trouble with the key had to get it programed 20 times irritating as i couldn't get in my room unless I ran back and forth to the lobby night clerk very helpful day girl very impolite

I was very disappointed with my room, which was number 227. The bathroom ceiling was corroded. The toilet would not stop running. The bathtub was terribly stained the sink. Water never ran hot. It stayed cold. Not enough food for the breakfast. The workers did not want to prepare more food, even though it was nowhere near 9:00 AM, not fair to the guest at all I really would like a refund

The customer service was poor, they refused to take cash deposit for the night( it’s been a week and my deposit hasn’t been refunded as of yet), there was only 1 elevator working and the staff didn’t keep the area of where breakfast was being served clean and they ran out of food before the was up.

Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).

Didn’t even finish checking in. Girl at the desk ran my card then asked for a deposit that couldn’t be excepted in cash so the reservation ended up being canceled and I’m still trying to get my money refunded.

Everything was good the only thing was no trash cans in the room.

They room was cleaned all the way we literally had to go to walmart for cleaning supplies and the room smell like smoke in a non smoking room and the safe kept going off the whole stay