Selectum Luxury Resort

Lovely and relaxing place to stay. The kids at a great time. I would stay at this hotel again. The only let down for us is the cleanliness

When we arrived at the resort, there was little to no introduction or orientation, which made it hard to settle in or understand how things worked. Unfortunately, our water stopped working twice, and we also experienced a power outage, which was unexpected for a resort claiming five-star service. We had a disappointing experience with the Puppy’s Club (kids club) — not all staff were friendly, and communication was a major issue. My son asked for water and to participate in an activity, but they misunderstood him and did not assist, likely due to the language barrier. Most staff appeared to speak Russian only, and this issue was consistent throughout the resort — with very few staff fluent in English or even Turkish. This made it difficult to get proper assistance or feel fully included as an international guest. While the entertainment was well-organized, it also catered almost exclusively to Russian-speaking guests, with little representation of Turkish culture, which we had hoped to experience. As an Australian traveler, I felt that the resort was heavily geared towards a specific demographic, and not very inclusive of others. Additionally, the spa staff were overly persistent, constantly approaching us to sell treatments. When we did book a spa session, it came at a very high price, and the experience did not meet five-star expectations. On a positive note, the pool and restaurant facilities were excellent, and the food was truly delicious.

Simply everything we wanted from an ultra all-inclusive. Great service, food and drink quality with superb entertainment in a luxury hotel.

I believe that this time stay, our summer holiday, was the best. The hotel offers fantastic cuisine, amenities, and so on. The most important thing is that hotel hosts, Handan hanim and Silllet bay, offered us warm and professional services. Thanks to their excellent hospitality, we could make our memorable holiday. Besides, the hotel rooms and facilities are great. I strongly recommend a stay here.