I chose this hotel due to being “pet-friendly” as I was traveling with my mini Aussiedoodle and check-in was smooth and wonderful-the front desk clerk was so polite and kind. I read the pet policy and abided by the hotel’s rules that specifically stated that my dog could not be in the pool area or the breakfast area. I needed to get some work done, so my dog laid at my feet as I sat in one of the work nooks in the lobby. At no time was I told my dog was not allowed there-all the employees raved over him. That evening, we went for a walk, upon returning, I walked into the lobby and was told by the evening clerk that my dog was not allowed in the lobby-even though he was on a leash and is well-trained. Feeling upset about this but not wanting to cause trouble we went up to our room. The following morning, I entered the lobby-not the breakfast area, with my dog, leashed, and sitting at my feet and was told by the front desk clerk that the only place my dog is allowed is in my room and he was not allowed due to animal temperament and allergies. This is not documented in the hotel’s pet policy and I do not believe that this makes this hotel “pet-friendly” either. What is the expectation? That my daughter and I run down for a cup of coffee, that is kept in the lobby, not the breakfast area and leave the dog alone in the room? I am very disappointed knowing I had two completely different experiences. There is a lack of communication and knowledge here among staff-I will not return.

It was Awesome in every area. The staff was the best we have ever seen including the Ritz Carlton. I wish the marriott would try to hire staff like this hotel then I would feel better stay at there. Excellent stay!!!

It is always a great place to stay! Anthony from Hotels.com and Annette from Tru are absolute life savers!!! My daughter left her blanket that her dog on it and they kept it and saw that it was returned!! Will definitely return!!!

I’ve stayed here more than a handful of times visiting my college son. It’s always clean, reasonably priced and great service. Thank you, Tru-Farmville

It was a good location from my job and the availability to food was great

Very clean and comfortable rooms. Very friendly staff. I love location.

Cleanliness was good but the beds are absolutely terrible my back hurt so much me and my team have zero intention of staying here again this was our second stay here and we do like the hotel the drive to our venue is great but we were so wiped out due to lack of sleep

Check in was easy. I requested a room w a bath tub. The staff physically checked the room to make sure I had a tub. Coffee is Lavazza a d available around the clock. Breakfast is hot and fresh and the attendant keeps it perfectly clean. Im staying w my dog and its easy to go in and out with him. This is TRU-ly a great hotel. This is my 2nd time here. Both Stays have been great. I just wish the pool was heated for winter🙂