Very impressed by the cleanliness, food, people and environment. For someone’s who’s always underwhelmed. I thoroughly enjoyed my stay.

Everything

Beautiful resort with great food

Swahili Beach Resort was one of the BEST resorts we have ever stayed in! The resort itself is beautiful and kept immaculate! We ate at Barharini, Zanzibar, and Majilis and they were magnificent! Top class, top rated food, even greater servers! Katana and Kimberly were always our servers at Barharini & Majilis and those women knew how to treat their guests! They were warm and charming and a true bond was formed as they always went above to make our time there special. Conny always greeted us with a beautiful smile and a nice word! Joseck was such a gifted young chef! He made the most incredible soups that you just couldn’t put the spoon down. My compliments to all the chefs at all the restaurants as the food here at Swahili is simply the best! Kelvin arranged tours and an amazing camel ride along the beach…I highly recommend this to all!!! Our party of 4 adults could not recommend Swahili enough! How do you put into words how wonderful and amazing someplace is that can paint a picture for the world? I guess the only answer is to GO!!! Stay at Swahili Beach Resort and enjoy the luxury!!! R

Loved my stay!

Excellent hotel with exquisite treatment and service. The staff is very frienfly and attentive at all times to the client’s needs.

Very nice time there will definitely tell others about our experience and will also recommend it to others.

Nice getaway

Security staff were very discriminating against us and treated us as if we didn’t belong there. Restaurant staff were very pleasant and gave great service So did gust services.

The property had all the hallmarks of a four star resort. However, there are a few things that will need attention. The cleaning staff was late in the evening, although there weren’t many guests there. And they used too much disinfectant in the room. I had the oysters at the beach restaurant which gave me a very bad stomach virus. And the Japanese restaurant did not make sushi or sashimi. In Hindsight, it was better that I didn’t eat it there. The spa was a shining star. The staff was great and did a wonderful job. (Please fix the saña. That would have been a plus.

Swahili Beach is and always has been one of the iconic hotels of the South Coast. Being someone from this area, it’s an establishment I am very proud of and recommend often to friends and other travelers. This time though, I must mention a couple of things about my visit… I was very disappointed about several things! Although the food was great and the team was fantastic from start to end, a lot was disappointing. Our room was very run down, AC was very loud, shower had no pressure, taps were barely hanging in there, the lounge chairs were so dirty and stained, there was no Wi-Fi which means the room phone was not working which means we could not book any spa appointments, call for housekeeping to get an iron, call for room service or anything else. We had to walk to the bar, the reception, etc which is quite a distance in the rain with no one offering you umbrellas. Two nights at one of our favorite hotels could not have ended fast enough this time round. I hope some urgent maintenance will be made soon and I hope they will take care the necessary care of the Expedia members. There is a standard that is set by other establishments for members that keeps us coming back to Expedia. Sad to write this review, but it was necessary…

I really enjoyed my stay. Staff were excellent and service too. Rooms need a little bit of touch up but that's normal wear and tear.

Beautiful property with amazing views. Big and spacious room with a comfortable bed. Loved the food both the buffet and dining options. The wifi signal and phone services could be better.

Beautiful property. The rooms are spacious & clean. It was such a lovely week spent there. Will definitely return one day soon.

My cousin and I stayed for a few days and we loved every bit of it! The property is stunning and the service is impeccable. Everyone made sure our time was comfortable and we felt very well taken care of. Kelvin is so helpful from beginning to end. The front desk helped us book transportation when needed and made great recommendations for things to do in the area. The food was delicious. We really enjoyed Shadrack’s cooking and how well he took care of us at Zanzibar. Silo gave us wonderful service as well at Baharinhi. Please do not hesitate, book this place now!

World class

Staff members

Upon checking in, the staff was not thorough in their explanation of services, booking, amenities, etc. This caused much confusion throughout our stay. In trying to seek clarification, we were met with a dismissive reservation staff who sought to make us more uncomfortable. They even went to attacking me verbally and then denied this to upper management. Out of the numerous issues with my booking including a broken A/C unit, TV, toilet, and clogged sinks, they didn't make an effort to resolve these issues quickly, if at all. My toilet was not fixed over the course of 6hours on the day I checked in, even though I had reported it twice. My sinks stayed clogged, the TV never worked. Just incredibly disappointing and offensive for the level of holiday enjoyment they claim to offer. To top it all off, management waited until the day of my checkout at the final offer to discuss our incidents. They offered not one single complimentary experience, discount on stay, etc. Just an "I'm sorry, I hope you'll return." With that, I won't be. This establishments only saving grace is its beauty and the wait staff.

Amazing.

I had a wonderful experience here. Hope to visit again😊

Very aesthetically pleasing, especially around the main lounge areas. Intricate Swahili touches all around. The main room that I stayed would definitely need a slight upgrade to the bed/Beddings to match the lux look the hotel aims to achieve and also increase the comfort of the stay. Service not consistent across the different services. 3.5/4 overall rating from me on both the stay and service.

From the time we get there until we left from the staff to amenities. The experience was wonderful!!

Epitome of 5-Star Service

Just Book It, Seriously The Swahili Experience. I spent 7 full days at this amazing resort. It was the best Diani has to offer. EVERYTHING is better than the pictures. The rooms are spacious, the pools a large and many, the food choices are plenty, and the spa is a must! I'm going to name drop because it was that good I had to keep a list. This is not to say other staff aren't amazing, but these are the staff that made my experience one for the books! The F&B Staff led by Junas: Daizy, Paul, Twahir, Sila, Clemence, and Hoka never missed a beat from breakfast to lunch to dinner. The Spa - there is not need to name drop, every single person in the Spa is !!!!!!! You must book the Swahili Experience at the Spa. The entire pool staff were thee keepers of the vibe! They keep the pool clean and ready! Morris is guest relation is a whole vibe! He literally is there to make sure you are living it up!! I don't have kids, I was there on a solocation, however, the entertainment staff......they were AMAZING! They kept the kids busy, allowing me to chat with cools moms! The music, the activities, the friendliness, and the safety! The accountant and cashier, Francis is always one to know. He keeps very good records, there was no funny business with the billing! He literally keeps everything running smooth! Such a pleasure at check out. The Owners - I love them! They are couple goals! They pay attention to maintenance, and they listen! I will be back!

Beautiful resort!

I loved everything about the resort the staff was nice and catered to all of our needs the only thing i didn't understand was we paid for full board which means food and drinks were suppose to be included only to find out that you had to pay for drinks and if you had your own you have to pay a fee for drinking it. I think that should have been specified when booking

The room and hotel were both beautiful but the service and management is more like that of a 3 star hotel. Even the wifi was weak and unstable which is not acceptble for. 5 star hotel.

The aesthetic of the property is on point. I didn't like that I paid full board but it wasn't clearly explained that I would still have to pay for water. I can understand alcohol, but water... Also their gym is lacking with only one treadmill, one bike, one elliptical. The pools were great and the food was amazing. The beach was beautiful BUT as soon as you walk on the beach, there are people trying to sell you something. It made it where I didn't want to walk on the beach alone and just enjoy.

The property is self was very nice, but when you got into the room I expected more. In my room the lamps did not work. the mattress was horrible for that type of resort. I expected better. The worst problem was the drains would back up via the bath tub and caused a horrible smell in the room. It happened almost daily. I did complain, but I don't know if anyone ever came. When the water finally would go down, I would flush the tub with hot soap and water to kill the smell. At 200 plus American green backs, it was not worth the price. I want be going back unless they refund me some of my money. They should also be ashamed for what they pay the workers there too. I was told they got paid about 400 KSH per day.

I like the fact that it had multiple pools and the dining near the beach. It does not have a good beach front

What I loved: 1. Friendly staff, especially the lady making cocktails at the pool bar, and the chefs in the kitchen were very good and welcoming to customers. 2. The food was amazing, did not manage to try the other restaurants as my stay was short, but the buffet did not disappoint during breakfast and dinner. 3. The SPA Services are amazing and the staff is professional, the pool is limited to SPA clients was a plus. What I disliked: 1. The beach wasn't clean with a lot of sea weeds that are lying on the shore. 2. There are a lot of flies around when food is served, am sure a hotel of such standard can do something to resolve this as I did not like competing with flies for my food. 3. The water pressure in the room was not adequate, not sure why, but spoke to some friends who were also guests at the same time and their room had the same issue.

Excellent stay, only negative thing is the full board.