Very bland, generic IKEA type furnishings. Bed/pillows not that great. No reading light do hubby could get to sleep while I read. Breakfast area low on food when we went to eat at 7:30. Very slow to refill. Totally disappointed with our stay.

Best ADA Accessible bathroom with roll in shower that we have seen in a hotel! Plenty of space and no lip or step into the shower at all. Gretchen at the front desk was very helpful and we appreciate her help getting that room.

Lots to do plenty places to eat and drink

The room was quiet but we observed several loose hairs all throughout the bed. Ughh very uncomfortable to look at or clean up. The front desk was notified once I checked out. My first visit was perfect this was not so the same.

Clean and comfy

We were shocked with the location and how nice it was, expecially for the price. Our ONLY complaint was the very heavy smell of marijuana in the lobby a couple of times. It was so strong it was burning eyes/noses.

Fine place to stay.

Nice place. All you need for a good nights sleep. Great location within walking distance of several restaurants and shopping.

Wonderful hotel! Location is fantastic…close to the highway and many restaurants/bars/entertainment within walking distance. The hotel is very new, clean and modern. Great free breakfast in the morning. Rooms are a bit tight but accommodating and perfect for our one night stay. On site parking is free. There’s a pool table in the lobby (we didn’t use but nice to have the option). The staff (housekeeping included) were wonderful! Would definitely stay again!

We had a very nice experience here.

Front desk staff was great. Welcomed me & even called up to the room to make sure my room was to my expectations

It was in a great location,cleanliness and great staff!

Tru is new, fresh and modern, comfortable and accommodating, and clean!

Gretchen, at the front desk, was super friendly and helpful. She gave us a lot of information about the area and was thorough in telling us about the hotel. She even spoke to us when we arrived in the lobby and asked if our room was satisfactory.

Location, near Streets of St. Charles and casino’s

This was our second stay in the area. We liked the location of the Tru by Hilton, it was an easy walk to our browse choices before dinner. Also found 3 more places we would like to eat next time.

I thought the price was a little high for the room being really small and there was no swimming pool.

Nothing to add but friendly person at checkin

Throughout our stay are party of 5 continually commented on the friendliness of the staff! Customer service like this is hard to come by. Thank you to every staff member that greeted us with a hello and goodbye, your work was noticed! We also noticed your kind interacts with each other! Keep spreading kindness. The hotel and grounds were safe, clean and plenty of entertainment surrounding.

The hotel itself was fine. I made my booking via Expedia, and upon check in was told I needed to pay a deposit. I gave my credit card for a deposit, however a week later find out they charged me for the room. So, not only did I pay on Expedia, I also paid in person again. I attempted to contact the staff and was told a manager needed to look at it but was unavailable and would call me directly. Well, 3 days later I still have no call back and no resolution. I will be disputing it with my CC company at this point.

Convenient location. Clean, comfortable room. Attentive staff.

Everything was great, but the beds are just too firm. My father only got 3 hrs sleep because his back started hurting. So, he slept in the office chair (if that's what you'd call it). I'm just use to my sleep # and no bed can compare to that.

Great location and very clean.

The staff on the morning shift was amazing! They were so friendly and helpful

Had a few issues with the checking in process. There were some black marks on the shower floor. Other than those things everything was good.

Booked at the wrong Hilton could not get a refund

Good location, clean but air-con in room was ridiculously loud due to mechanical issues!

It was so nice and the staff was very sweet

Great, clean hotel surrounded by so many dining and entertainment options. Staff was very welcoming.

The young woman at the checking was awesome we cane in during a severe thunderstorm and she gave me a towel cuz I was soaking wet. During check out this morning William was so amazing we had to leave before breakfast was ready so he gave us some muffins to go and made sure we got coffee.

Overall quite disappointed with our stay. Started off with us getting a 2 queen bed room when we had booked a 1 king bed room 3.5 months prior as they had overbooked. We were also not told our room number or any information about check out - the man working the desk was well and truly out of it and struggled to make it through our interaction. Our thermostat batteries were low and it did not always function properly, making the room rather warm all week. We also thought our television remote battery was dead, but it appeared to just be in the wrong room entirely and therefore unusable. Our toilet was partially broken and required us to assist in getting the tank to fill up so we were able to flush it. The parking situation was also atrocious - absolutely not large enough for the number of rooms the hotel has. We actually ended up having to park at the gas station next to the hotel and walk over our last night there. Absolutely overpriced for the quality of the location - we paid $175 a night for a room that did not work. Definitely discouraged us from staying at any other Tru locations in the future.

no parking, our room still had dirty towels in them and overall not a room I paid for since I paid for a King bed not two queens