For a Hilton brand its bad. Whole place is dirty. Lobby, rooms all of it.

Nasty microwave needs new and coffee was cold trash outside wasn’t taken cigarettes trash wasn’t taken overall it was ok oh and door in room in bathroom was hard to close to much noise on the 4th floor until 2 got woken up thank you

This is not the Tru that we have stayed at previously. We checked in on Friday night. There was no issue with check in however the room was not clean. There were things in the room from the previous guest that lets you know it was jot cleaned like hair clips and hair on the floor. The next morning my wife grabbed a washcloth and started to wash her face she noticed a red stain on the wash cloth and thought her nose was bleeding or something but it was just the washcloth. When I made the reservation I put that there were two adults and two children in a double room however there were two washcloths and towels and while this is a simple fix its just that when you come in off the road you don’t want the extra requirement of going to get additional linen. Finally we spoke to the front desk associate who was nice and let her know that we wanted the room cleaned while we were out (on the weekend service is by request). She got the information we left the property at 7:30am and returned at 6 pm to the same unclean room we left. I would consider staying at a different Tru based in previous experiences but definitely not this one. Overall a gracious 2 stars.

When I went to check in I wasn’t told anything because the young lady who checked me in was on the phone. All she asked me was for my last name. She then asked me for my card then went back to talking otp. She asked for my I.D and I showed her. She told me to insert my card. I seen a charge of 50.00 pop up on the card reader. I’m trying to ask her what’s the 50.00 for? I said is it for the room? She shook her head yea but didn’t say anything to into her personal phone call. So I was about to ask her what charge is it for the room but she was acting like she couldn’t open her mouth and communicate due to her being on the phone. I didn’t know where the elevator was because I’m use to being told where everything is at other hotels once checked in. I stood there looking around as she watched me. I then said um can u tell me where the elevator is and she pointed towards the right. I left to get food probably 2-3 hours of being checked in. When I got back she was still looking down on her phone so I’m assuming phone calls and being on her phone is way more important. I just didn’t have good service. I didn’t care for my room for different reasons but I just sucked it up for my remaining couple of hours until I check out

It was a two day stay for us. In town for a friend's surprise birthday party. All was good except we overslept and did not get to enjoy breakfast.

The room was comfy, breakfast was delicious and location was amazing.

Room 321 must not of been cleaned all the way. The floor had water by the bathroom Under the laminate flooring, the bathroom Had a dirty shower, dirty towels from the previous people, garbages weren’t emptied. My son spilled some chips on the floor and as I was cleaning up the floor when wipes was black! We just felt gross to be there and didn’t bother with taking a shower for the day!

The Ac was making loud noise. I reported downstairs front desk they came looked at it said was nothing wrong when I got back I asked him they said it was no noise then when I went back to the room turn on the AC it was making a noise I called front desk and let them listen to it and they said yes you are right, but never move me to another room so I was really not satisfied because the AC was keeping us up at night.