The Mirage Resort & SPA

Last year, we were accommodated in a much newer and more comfortable bungalow. This time, however, we were given an older one in comparison to the surrounding options. I may be mistaken, but it gave the impression that certain nationalities might have been given preference. On a positive note, the swimming pools are excellent, the food is of high quality, and the resort is very suitable for families.

The staff were excellent. The evening front desk at check-in were super nice and fast. The bartender Ahmad at the Beach-Bar is very respectful and makes nice fresh mojitos. The staff at the main restaurant were friendly and accommodating, especially Nouredine and Hamadi who oversee the main restaurant plus 3 waiters: 1 served the right side of the patio section, and the 2 others served the right inside of the restaurant. All 5 never missed a single request, not to my group, but they were also very nice to all other guests. There is a huge variety of food during each of the 3 daily meals at the main restaurant, not so at the beach restaurant though. The Entertainment team are friendly and offered decent shows despite the clear lack of resources. Minor number of staff seemed selective of who they were more friendly towards, based on age, gender, and nationality. The room however needs improvement especially the bathroom sliding glass door of the 2nd room was hard to maneuver and got stuck multiple times, which was impossible for my child to use. Also, adding a door to the 2nd room for privacy would be great since adults also use the room. Mosquitos are awful, but it's not the hotels fault. Make sure to take some bugs spray. There are no tables with the beach lounging chairs, so you either put your drink or snack on your chair or on the sand. Overall the good outranks the everything else. I hope this review helps the hotel make some improvements.

This is not a 5-star luxury resort. While was likely impressive once, parts of the property now feel tired and run down.The room was clean and had the basics (toiletries, safe, hair dryer, fridge), but the fridge had a strong unpleasant smell.The room also smelled of cigarettes, which was unpleasant as a non-smoker. The main grounds and pool were well maintained; however, other areas showed visible wear. There was lots of rubbish in some parts including the beach area, and the steam room had mould and paint peeling from the ceiling. The staff were extremely lovey in the spa.The beach bar was totally derelict and not in use, and the beach itself was never set up with loungers or staff none of which was mentioned at booking. The all-inclusive options were limited, with similar meals daily and the exact same snacks served. Almost all the staff were friendly and helpful, especially housekeeping, reception and restaurant staff. However, the repeated sales pitches became uncomfortable. Providing written information with prices in rooms would allow guests to decide without feeling pressured and then they can ask the representatives. My last transfer arranged by the hotel. The driver asked me to get out and check if it was the correct drop off , he was more focused on immediate payment than ensuring I was safely in the right place. Perhaps due to a language barrier but as a solo female this was very uneasy.