San Boutique Hotel

The stars of this hotel definitely are the staff members. Cara and the rest of the staff at the front desk do every reasonable thing to make your stay comfortable. Second best is the breakfast. There is a nice selection of food attractively presented. As is common across Asia, the beds are quite firm. The pillows here are excellent. Some people may complain that the photographs are apparently enhanced by AI, and that's not an unfair complaint. But the rest of that story is that every hotel against whom they are competing is enhancing their photographs. It would be impossible to compete using natural lighting and photographs that were untouched. Until there is a law that applies to all of them, it's probably not fair to pick on one of them.

Staff was awesome! The location was perfect…room was clean, quiet and comfortable

I had a great experience at the San Boutique Hotel! The room was perfect for my needs. The breakfast was very good, and the staff was excellent and so helpful! They even kept my bags for me while I traveled outside of Hanoi and provided access to a shower after checking out. They are very accommodating and I would recommend staying here when in Hanoi!

As a chef who has worked in many hotels in Australia over 30 years, I am so surprised by the Vietnamese hospitality. More than happy with the price. Better service and value at this hotel. Cara, the manager, only 22 years old, good English was particularly helpful. 5 stars for Cara. Will stay at this property when next in Hanoi. Thank you to all the staff. Great breakfast, Vietnamese food & western.