This was a horrible stay. The air conditioner in our room was extremely loud and neither me or my husband got any sleep. We checked out at 7am and there wasn't anyone at the desk. We will not be staying there again.

The place was totally dilapidated, holes in the walls, unpainted and gross rugs. No breakfast even tho we paid for it, the service was slow. Our room was not ready at 4:30. Paid way too much.

Breakfast purchased but not available. Site lacks signage—hard to find. Room was clean happily.

I loved that it was pet friendly. The room was clean. I loved that the patio door opened to a large grassy area. I didn’t like that there was No ice machine in our building. The building is under construction and seemed a little run down.

Very good

I was not at all impressed with Jaime, who was managing the front desk on the evening of checking (September 21st). We tried repeatedly calling to apprise the hotel of our late arrival. He either would not answer the phone and hung up on us after keeping us on hold for ten minutes. When we mentioned our experience to him upon arrival, he was insolent. The manager we dealt with the next was apologetic and nice.

Most of the property is under renovation so facilities like the pool not open. It’s filthy, smell’s mildewed and today construction people left debris all up and down the hall where people are staying. The room had no facial tissue and no blow dryer. No fresh towels available today. The manager is not on premises to speak with and the owner apparently lives in India. I’m soo disappointed and disgusted. This property should close until renovation is complete. Do not list this property on Expedia. I beg of you!!

It was ok for what we needed. Just needed to sleep one night

Meh. Not much to recommend it. It needs a refresh. Needs to get rid of the carpet - flooring is more modern and hygienic.

Old, needs updating! Room door not seal good. Trash everywhere outside. Dark parking lot

Under remodel, which is fine. Hotel is old and there were 4 bulbs out of 9 in the room which were out. They only had two bulbs at the front counter. Only had two towels in room and were not kind about getting additional, even though it was booked for four people.

This place is a dump. No daily cleaning service, run down and dirty. Breakfast is a joke and all vending machines broken.

The room literally stinks!!!

The hotel does not have an elevator so if you are given a room on the 2nd floor, be prepared to lug your luggage up and down stairs. There is no indication on the website that there is no elevator.

Very run down

Too much construction also checking in was kind of confusing

The young man at the front desk was very kind and professional. The facility is run down to the point of creating safety concerns. We left about one hour after checking in. My husband walked the outside perimeter of the building and determined it was not safe for us to stay. The young man at the front desk was kind and understanding in our decision to leave.

Room had basic furnishings. The room did not come with towels, we were told we could only have ONE room key because they they ran out, despite there were 3 adults in the room, there was no shower curtain in the room, and the bathroom light was out, so only the heat lamp worked and would turn off every few minutes leaving you in the dark. The coffee in the lobby this morning was cold and its only 0700. Will not be staying here again.

I REGGRET STAYING HERE. No sign at street. Had apparently recently been a chain hotel, but chain probably saw too many problems and dropped them. No working exterior lights. Buckets to catch rain water in inside hallways a tripping hazard. Bathtub to gross to use, although with only one dim bulb in bathroom could only see it with my flashlight and also missing light at sink and on night stand. Carpet cleaning or replacement very needed. Public areas dirty and broken. Area where I was supposed to park filled with construction materials they weren't using to fix establishment.

After I paid for the reservation I received an email saying that due to construction there was no breakfast available and the pool was closed. That should have been disclosed BEFORE I paid the non refundable fee.

Beautiful view and easy to be found

Dogs were barking in people’s rooms! Had to request a room change because of it. No elevator in the building. No exhaust fans in the bathroom. AC barely cooled the room. For the price I paid I give it zero stars. Would not recommend😡

We found out only after we booked non-refundable that it was under construction. They didn't have enough help. Our sink had dirty brown water in it. No screens on windows so we had some bugs in the room.

Our room was at first level - unfortunately, we got room next to neighbor who was very noisy..room doesn't have a great isolation...

Room was just barely ok. Around 9:30 pm heard water running in bathroom, turned on lite to see water running down the wall from room above us. Tried to call front desk. There was a phone but it was not plugged in and there was no outlet to plug it in anywhere in room. Walked to front desk and talked to a young lady who had no clue what to do had to call somebody on her phone to get directions. Maintenance showed up 25 minutes later. Looked at our room and then left saying he was going upstairs to check out that room. Never came back and he never contacted the front desk either. Luckily the water went mostly into the sink. However did wake up in the morning to water all over the bathroom floor. The hotel never even offered us to change rooms. Would not recommend this place at all. Totally surprised since it’s owned by Holiday Inn

No elevator available to 2nd floor. Person with bad or new joints this is a challenge. Room was satisfactory cleaned.

After booking then informed that none of the advertised services or amenities would be available. Got here, slow and odd check in. Room ok but tv remote won't work. Staff unresponsive about unsafe conditions. Vending machine and ice not working. Some doors lock some don't. Yard/ driveway areas in disrepair. Dog was running up and down hall, barking and blocking our way to our room. Staff was unhelpful in taking care of the situation and seemed confused as to what to do or why they even needed to do anything. Two towels only because they say they don't have enough towels for the hotel if lots of guests staying.

I hate to give any business a poor rating, but here it goes. We have a condo in Pagosa, and had renters checking out the next morning, so my daughters and I did a late night check in here. I’ve passed this place a million times as it’s right by our condo. It looks fine from the outside, so I gave it a try. I’d give the hotel a 2 star rating but I know the property is under construction so I’m giving it an additional star for effort. As soon as we walked into our building there was a smell that my daughter said was cat litter, but the smell reminded me of the livestock section at the rodeo. Our room smelled the same. There was hair all over the bathroom, and everything looked just reallllllly run down (interior of building and room). I was pretty surprised and disappointed as I believe this is an IHG hotel. Hopefully the construction they’re doing will be a complete update and overhaul ! Great location. Great concept. Poor upkeep.

The room was clean, so no complaints there. The issue was not enough toilet paper and towels. Had to ask front desk for more. Also, was not given the wifi password upon checkin. Nice place but could be better.

Nice place even with the remodeling going on. Nice clean comfortable room. Lighting in tub/shower very poor like in a cave.

The property is under renovation and that was not communicated until after I booked the two non-refundable nights. The property is comparably priced to other hotels in the area but is missing many of the amenities. I feel that because I booked on a third party platform that I was placed in a room at the back of the property with nothing but a view of construction equipment and dirt mounds.

Facility old, coffee aweful, breakfast sub par