The neighborhood that the hotel is in is covered in grafitti and torn up buildings. Not safe to go out at night or day in the area and nothing in walking distance worth going to.

The area is not so great and rather far from metro. It was very noisy from 5am and unable to sleep.room was missing few items (like hand soap, no lotion, limited towels)

Spacious, clean, friendly stuff and manager, 24 hour open Manhattan view rooftop, great and comfi lobby, roomy open air hangout/coffee area, great breakfast. From now, all my guest will be here for sure.

I paid $55 per night for parking however they informed me that the parking is closed after 10pm. The front desk ladies are unfriendly and arrogantly handled me all the way until checking out. I will not repeat it again and I regret that I didn’t do it with Hilton

Next to an historic housing project the streets were dirty

I booked this hotel soley on the advertising of a Manhattan View for starters. We were in NY for a funeral. We drove to the hotel which is in a very industrial area and we looked for parking. I ran in and she said its self parkjng on the streets or valet parking from 10am to 10pm. I stated my event was at 9am and was told I wont be able to get my car until 10am. So we were forced to self park on the streets. So we drove for 25 min looking for a parking . We got one 3 blocks away and walked to the hotel in the cold and night. The next morning was alternate side parking so we had to move the car early before we got a ticket . I asked about the room view. She quickly apologized and said they are building and new building and its blocking the view. What a huge disappointment as I wanted to surprise my husband with it. She was kind to say if u go to the rooftop we could see the view. So we did excitingly and got to the PH and it was closed due to construction 🚧. So no view, no proper parkings. The construction made it very noisy at night . The neighborhood was filled with trash and filthy surroundings. The room itself was a standard room, nothing special besides the welcome of your name once you turned on the TV. The complimentary coffee and teas 24 hrs was convenient. The staff however was great . Great job to them but I was highly disappointed 😞 with this hotel. One positive note is you're minutes away from Roosevelt Island and then a tram into the city was nice.

I enjoyed my stay here and am definitely coming back! Loved the free breakfast, TV, and overall amenities. The only reason I didn’t give 5 stars is because there was no stove in the suite, nor a bathroom fan and the room was kinda small. Otherwise, I had a great stay and would definitely recommend.

The lobby smells like they were smoking w….Horrible room the floor was dirty and the look for outside is like a horror movie

It’s was beautiful can’t wait to come back!

Friendly staff! Me and my family enjoyed our stay. Definitely recommend.

There's plenty of delis around that made it convenient and the metro was only a 15 minute walk

Excellent staff, quick ckin and great city view

Property was clean and convenient next to the highway for easy access to the airport

Enjoyed everything

i loved how modern all of the furniture was. it was a very pretty glass huge window. and i loved the lobby and eating area. gorgeous hotel and pretty decent price for its location

Skyy and Alex were awesome, professional and courteous. The room was a great size, with everything you could possibly need. It could be cleaner, but generally I was satisfied. Great staff all around. The gym was basic, but it did the trick. Would definitely stay again.

They should add more variety to the breakfasts.

almost felt like an extended stay hotel (only missing a stove). Was comfortable

Not a good experience I booked a city view and they we no longer have that view due to new buildings coming up but the sent me to the second floor 😔

Very convenient for a fair price

Staff is unprofessional

very nice staff, a new property.

Nice place to stay

It was filthy and the noise all night and morning was ridiculous. I complained several times with the manager but sadly since I booked with Expedia they couldn’t and didn’t do anything for me. Oh and it’s seems to be a shelter also. Oh let me not forget to mention that I came here because of Expedias poor and deceitful reviews. And Expedia itself won’t and didn’t rectify because I didn’t tell them immediately and complained to the hotel itself while I came here to lay my father to rest also. They didn’t take absolutely nothing into consideration. Don’t book with this hotel or Expedia.

Roaches were found in my hotel room

I did not like being startled out of my sleep early morning's from loud banging trucks and other industrial noise. It disturbed my sleep my whole stay and I do not feel that the price I paid was worth it at all. I am very disappointed and still tired from not resting.Furthermore the washing machines are smelly like mildew and sometimes they barely have anything for breakfast and their toasters and other machines break down so clients have to have cold hard bagels and egg McMuffins, no creamer for coffee, the juice machines run out and no one is really able to do anything with limited supplies.

The property was very clean and quiet the room was very nice. Loved the rooftop, breakfast was included in the staff which was great. Staff was very friendly and helpful. Property in a good location to get to different barrows wasn’t very far.

I say it’s a homie place. Clean quite great for a person on a business trip. Breakfast is included in The morning. I looooooovvvvveeeeedddd it.

We had a great time staying here. The staff was great but the neighborhood was sketchy.

I am sorry but very bogus experience. In future We need to think twice before booking via Hotels. Com unfortunately. They sold our booked room to higher price . Upon reaching we got shocked when we were told to find other hotel at 9.30 pm. We reached from Canada and with family. Elevator was not working for two day. Breakfast was hand to mouth. Very poor cleaning service. What else need to describe. Our suggestion is to Hotels.com is not to keep this hotel in their list.

there were no pillowcases in the rooms

The elevators went down during our stay over Christmas and we were on the 9th and 10th floors. The manager was very apologetic and waived our parking fees. I would recommend this hotel and neighborhood.