Do not book this hotel. It’s false advertising and a total fraud

Great

Really had a great time there, definitely booking agin wish I could have stayed longer.

BEAUTIFUL PLACE

Beautiful hotel. Staff was very friendly. Will definitely be staying there next time I'm in south beach!

We had a great time! Sonya was the highlight of our stay along with Sol and Evan. Overall all staff was excellent. Food was great! Pool was cold and could use an upgrade but we would definitely stay here again.

The property was “ok” This was my second time staying there but I don’t think I’d stay again. The bathroom was inconveniently cramped and it was difficult to get ready in that space. The linens felt like they were beyond their life expectancy. The chairs at the pool area appeared dirty. There was rarely a time coming or going from the hotel that we weren’t greeted with clouds of cigarette smoke. Not one single issue alone made the stay unpleasant, rather it was a number of smaller, ongoing issues that will cause me to look and book elsewhere.

The accomodation were good there was a loud fire alarm that went off in the middle of the night but no fire

We had a thuper good time

Clean and friendly

It was a nice hotel. Very close to everything. Instant fun vibes as soon as you walk in but wasn’t too loud. They have a pool, hot tub, restaurant, bar. everything you need

Ask that your room not to be above bar - heard music until 12 am. Very "adult"

I had an amazing stay everyone was very friendly and helpful.

Great location, super friendly staff, spacious room. We only stayed for one night but the hotel was incredibly loud at night, hard to sleep - doors banging, people talking loud. Also we paid for a resort fee to use the gym, pool, facilities at the beach, sauna, but we did not use any of it. I think there should be an option for the guests, if you pretend to use it you pay it.

The housekeeping policy sucks. They don’t want to change the sheets daily and the bathroom was nasty the whole stay. Once I confronted the front desk they had sheets delivered to the room for us to change ourselves. Very unsanitary conditions

Very Small room, barely room to even walk and pics not as presented, Mold in the bathroom etc., Bad smell, half open shower door, Rusty hinges and old doors, old cracked caulkings throughout, Old and outdated, Not friendly staff. Definitely Not anything to give any star!

Location is very close to Ocean Drive and the beach. Property is very friendly to all genders. However, the mattress left me struggling, the pillows fell flat, the room doors in the facility slam hard and did so until at least 2:30AM and the walls were quite thin. Could be a good stay for many things, but I would not recommend it for a good night's rest.

The rooms are really unique; the hotel does ‘old school’ well with hardwood floors and art deco facade. The staff are responsive and nice, but the restaurant was, frankly, terrible. Breakfast was supposed to be included but was an extremely limited meal of scrambled eggs, beverages, and ONE mini croissant. Pretty meager. The pool and hot tub are really nice.

Mercy was one of the best hotel workers I’ve ever came across from the Time we checked in to the time we checked out . Loved the room love the review from the hotel window wasn’t far from the beach at all great walking distance . Would most definitely recommend this place to my friends and will also stay again

Everything was great!!

Sightseeing area

Excellent and friendly service. Great location. Walking distance to everything.

Great place to stay. Loved it and will return.

I pay with cash. They didnt had change to give me at that time. He said he was going to take to the room later. Next day i ask for my money and he said the money was going to be given to me in the chk out process. I told him i didnt want to have problems. He said it was going to be ok. I trust. When i did my chk out the personnel there didnt knew about the situation. They told me they put the money back in my credit card. This never was asked to me. As i paid in cash. When i got home the money was never put in my credit card. I continúe trying to comunícate with them but they dont answer not emails not but social media. And i felt very bad because the person of security was very insistant in putting my bags apart while i waited the taxi. I said no and he insist in a bad matter. Never would do this hotel again and not recommend to my friends. They stoll my money and treat me very unrespectful.

Perfect location and excellent service. I stayed for 1 night and also received a complimentary upgraded room! Customer service was great and the room was nice! Only 5 min walk to ocean blvd with lots of stores and shops nearby!

Nice hotel in a great location. Nice pool area and rooms are spacious.

My room and bathroom were a bit cramped, but that isn't a surprise for an art deco era building. Marlon at the front desk was extremely helpful throughout my trip.

Great staff and very welcoming. A few reasons why we would not return. 1. Pool was unheated and freezing, no one swam while we were there. 2. The hot tub was HEAVILY chlorinated and was like bleach cleaning bucket water, burned our skin and ruined our swimsuits after only 20 minutes, we would not get back in. Food at the pool restaurant was marginal, eat elsewhere. Great concept just not well executed. Doubt it will be still opened next year.

The hotel was not what was expected at all . The sauna was down , the hot tub was down. How could u advertise amenities and then it’s nonfunctional , the pool area was very dirty and unkept , lounging chairs and floor area etc . It was very difficult to get a decent nap in my room because the cleaning staff was very loud in doing her job. She kept slamming doors and running up and down the stair cases outside my room. This happened on a daily basis although I did complain about it . We came for the urge festival and getting some day time rest was not possible at all with the constant disturbance. We were charged a great deal for using the supplies in the fridge and snacks, I do not recall being appraised of this before , even if it was pointed out to us it was done in a manner of no emphasis being placed. This is very misleading and comes across as a rip off . Don’t put things in someone’s room if ur gonna charge for it. Have proper signage of ur rules and regulations or just have a mini mart . The general staff at the kitchen was very nice and welcoming everyday , also the front desk staff especially Mr Anthony ,a very pleasent and kind gentlemen to deal with. The location of the hotel is the only thing I really liked . All and all I am very disappointed in my stay at Axel , it’s my first time at a lbgtq friendly hotel and was really expecting more . I will never stay at this hotel again neither will I recommend this to anyone. Thank u

Great hotel. Nice vibe, very friendly and helpful staff, good pool area.

Hotel is great. Staff were amazing. Room was very convenient. The breakfast was a let down to be honest. It was very disappointing. Clientele were great so the guests and staff at the hotel overshadowed the small imperfections

My review is directed towards the owners, not the staff. The staff was very courteous and performed their jobs well and they got us checked in early. The property, however, seems severely neglected. I would almost get the impression it is in financial distress. All the outdoor furniture needs trashed and bought new. It’s awful. The pool is cold and dingy. Our elevator was out of order, the hot tub is down, the sauna is down…and we were even shown where these things are and not told they didn’t work! I’m not sure where almost $50 per day for a resort fee is going, because this place is equivalent to a Motel 6. The balcony room was huge decent and no complaints about it. However, the bathroom floor tiles makes you question if they are severely worn or just filthy. The water flows out of the shower and puddles in front of the sink, which was a hassle. I didn’t try any of the food because I read the previous reviews and I saw there was hardly a selection anyway. Luckily, we were only here two night before our cruise. I would not have stayed longer. The owners need to do an overhaul. I would not stay here again.