Overall great.

We were in London for a match day and stayed here after …bus service excellent from thermal 2 , arrived and check in was simple .. had a drink and starters , service was excellent.. bed room was perfect 3 adults and a child ! Everthing was spotless, crisp and clean . Breakfast in morning had everything we needed, not sure about location of breakfast Resturant , needs a sign showing direction !!! Over all we would highly recommend 😊

Lovely hotel, I cannot fault it at all.

I like this hotel a lot. I always try to stay here after arriving back in the UK.

The thing that sets this hotel apart is its breakfast buffet. Everything from fresh squeezed orange juice to various breakfast meats (and vegie sausages) and even anoodle dish and pastries etc. And this hotel very easy to get to by public bus (105,111,278, or 285) for those who travel in UK.

Checkin took 20 mins with only 2 staff and 1 dealing with an issue. No attempt to apologise to the queue. We were upgrade from a family room as only 2 of us staying not 3. However we went to use the gym and instructor asked us to sign in. Ladies changing rooms flooded from toilets. Pool heating not working and freezing cold. Bags for wet clothes dispenser empty. No warning from instructor that there were issues. Had drinks in bar but tables dirty and not been clean/cleared dispite 2 staff and it being quiet. Room service meals all cold and chips under cooked. Did not complain at time as had a 3:00am start next day.

Food in the restaurant was awful and noise

The lighting in the room was that dim you could not see if the room was clean, combined with the very dark decor it made it very morbid. At the bar captain Kirk would have been proud of me as my cloaking devise was obviously working well as i waited for 25 minutes to be served. I eventually worked out that it was because I was lacking the botox lips and sweeping brush eye lashes. The gentleman at check in needs to learn to speak english as you should not have to offer to use google translate in a hotel in the UK. The hotel has potential, i book over 1000 rooms a year across the globe and the staff at this one are by far the worst.

Great stay, looking for something close to Heathrow for 1 night but would definitely stay again. Friendly welcome, great interiors and room decor, fantastic breakfast and really spacious and comfortable room. We upgraded before our visit to our executive room (subject to availability) when we arrived there were no upgraded rooms available however you wouldn’t notice, the standard rooms were so good.

Cigarette buts all around the front of hotel and in car park

This hotel has gone from good to terrible, it is always annoying that the check in process at this hotel ALWAYS seems to take so long, and this results in a queue to the entry door. I don't see why it takes the reception staff to check an individual in. They ask you to check in online to speed up the process but it does not. They ask you very little questions so there is no data inputting, but there seems to be an endless requirement for the reception staff to click away and tap at a keyboard for what seems like an age. All you want to do after a long flight or day, is go to your room and chill. Instead, you are faced with a 15 min queue that then turns into a 10 min check-in process. So it takes a minimum of 20 minutes+ to get into your room. On this recent stay, they claimed the heating wasn't broken in the room, but the room was freezing, the air blowing out of the heating unit was barely warm and the thermostat was turned to 24 its highest setting. The final straw was the rude reception staff member who decided to tell the whole foyer that my card was declined for insufficient funds, despite the very same card working on there terminal when done manually instead of via there computer that had the card on file. So clearly a failure of the IT system than it being insufficient funds as broadcasted embarrasingly to the whole lobby. In all FOUL customer service

The room had a weird smell

The breakfast was amazing, the staff were amazing and accomadated me perfectly, went well above my expectations. This is a great stay, I lookforward to visitng London and staying here again!

After an eternity to book in, there was no heating in the room. Despite turning the thermostat to 24. It just blew out cold air. Engineer came to room armed with 2 spanner’s. 5 minutes after he left no heating again. Eventually a porter arrived with an oil heater. The room was still cold and my 87 year old mothers had to sleep in her clothes 😡

Nice bar and quiet for an airport hotel.

The whole space is clean, the rooms are excellent for families and the pool.is convenient. It's the place we stay when we need to fly out of Heathrow

Very move hotel lovely room. And the staff at the reception particularly a gentleman called Steve he was very helpfull and friendly Would stay again

Awesome service, rooms are clean and comfortable, breakfast is great.

Very nice hotel. Parking was a disaster. Too many cars, not enough spaces.

Ideally located for Heathrow Terminal 3. Check in a little slow, but the hotel was beautiful. Done to a really high standard and modern. Comfortable and good sized rooms. Would absolutely recommend and stay again.

The all men wait staff were rude and not good service. We asked for ice from bar and guy was sooo rude. Then to charge us ridiculous charges each to ride 5 min bus to terminal was aweful.

Bunk beds were perfect for the kids, concierge helpful with Uber ride, breakfast was pleasant with lots of options

Great hotel Lovely remodel Very quiet rooms The only downside was the hard pillows Otherwise it would be perfect

Really pleased with this hotel. 2 adults and a 3 year old, really spacious room, has a fridge in room which is ideal. All toiletries which ideal before you fly. Will stay again.

We were very grateful for an upgrade on our night before our long haul flight to New Zealand.

The design is nice and matches the description, the service/front of house look like they are on work experience and have no training. Management hide in the back when there is an issue. Rooms were well designed and clean, just poor staff/low standards and dirty tables. Offer water but no glassware etc.

Rude people. Rude service. They take no cash No shuddle service

We have stayed here several times now ans it is always our first choice when flying from Heathrow. Staff are super friendly, ambience is cool. For the first time we had a couple of issues, firstly the carpark was overflowing but there were attendants pointing out spaces to new arrivals. Secondly we had a flashing bulb in our bathroom, wouldn't be a problem except i have epilepsy. We spoke to reception and they offered to change our room as they couldn't say when maintenance would fix it, i chose to stay in the room...too tired to pack up everything! We went for drinks and a meal in Icons, all of which was fabulous as usual and shortly after returning to our room maintenance arrived and replaced the bulb. Wewere very impressed with the service.

The website said they had laundry facilities, but they did not

The Shuttle Service to the Airport was key for me and it was very convenient. The Deont Desk person that assisted when I Checked out was very friendly and helpful.

Nice big room, clean

Fantastic room and very clean. There was a bit of a cigarette smell when I came in, I blasted the vent for 2 hrs, and it was mostly gone. Spa and pool need some tender loving care. Felini restaurant 3.5/5. The breakfast what you expect, probably the best dahl in the UK of my whole trip.