After 15 hours of driving, we were confronted with an unfriendly desk attendant and a broken AC unit. We were holding our dinner, unable to eat, for 45 mins because the desk agent “had customers.” I have yet to understand what we were. A kind word, apology, or simply listening would have gone a long way. Imagine this: You have two starving kids; it’s 9 pm; youve just finished 15 hours on the road. You walk into your room and it’s 80 degrees. You call the front desk. The front desk says to wait. You sit patiently, watching your food get cold while you sweat. After 10 mins you call back. The sour-faced woman from your check in says, “I have customers; I can’t do that now.” You wait another 10 mins, then head down 3 floors to speak directly with grim-faced attendant. She then explains again that she had customers. I tried my best to kindly explain the issue. It has now been 30 mins. The irritated attendant decides to give us a new room with a working AC. All said and done, we entered our room (1 room to the right) 45 minutes later. We received no money back, no upgrades, and no apologies for the inconvenience of a broken AC. We celebrated with cold dinner and a bitter taste in our mouths.

New hotel in a safe area of Memphis

My big complaint was that the in-room Keurig coffe makers did not work... first faulty unit was replaced. Neither unit worked; did not heat the water for coffee. We had to get end of day coffee from the hotel lobby. Unpleasant. All other aspects of the hotel were fine. But hot, quality in-room coffee is important to me and my wife.

The property was easy to locate. Beautiful entry. Very welcoming.

The rooms are not soundproof; you can hear the lobby music all night long. The staff didn't clean the rooms even though we requested service. The room overall wasn't very clean. Conteniental breakfast is normally included but here is was extra. The selections were all old and stale.

Booked a king room and when I checked in they told me there were not any available. Front desk staff was very rude.

It was clean and quiet. I loved the drink options at the bar and the food was delicious.

The rooms are nice enough. The biggest issue we had was the thin walls. You can hear just about everything from your neighbors. There were several times too people were a little rowdy in the halls, but it wasn’t a constant thing.

Literally disgusting

Beautiful place and great rooms. Staff very rude and not very accommodating

Very clean. Friendly staff. Felt safe

I am always nervous about finding safe areas in big citys. I felt safe here. This hotel was perfect for our stay. The beds were very comfortable and breakfast was good.

It was convenient to where we needed to be. The a/c and shower did not work well.

We only stayed for one night, so we didn't get to experience all of the amenities, but the breakfast buffet was wonderful and the staff was all super friendly and accommodating.

I’ve stayed here before. It’s a nice clean hotel. But the barn door on the bathroom is so lacking privacy. We were there from Wednesday to Saturday. There was no room service. We were busy and expected trashed emptied and towels left, but nothing.

Stopped here for the night. Very nice clean and friendly staff! Pet friendly!

Very clean and quiet hotel. Will stay again my next trip to Memphis!

Very clean and quiet room. Comfortable beds.

The room was large, comfortable and clean. The pool and laundry room were nice. The breakfast, which I accepted through third party booking was a rip off. Very basic and over priced. I stayed here for the safe area away from downtown but the location was not nice enough to justify cost. My negative opinion was also affected by the barking/ howling dog in another room. I do understand this is out of the hotels control, but really very annoying. The staff was very nice.

The hotel was great overall. The area seemed safe. The staff was nice. The only negative is that they don’t have room service and you can’t order from the restaurant from your room you have to go downstairs.

3 hour wait to check in because rooms weren’t ready. Hall carpets soiled. Elevator out of order for 12 hrs. $15.95 for buffet breakfast, whereas Home2 in the next wing had both complimentary small selection and a paid full breakfast…and Hilton Garden Inn guests were not allowed there. Many times there were no staff at the check in desk.

Only slept there. Quiet and cool.

The front desk agent that check me was terrible.

The staff was nice and Friendly and very accommodating

I really liked my stay, Friendly staff, clean, safe and very nice rooms. The only complaint was that the pool was closed, I think it wasn’t working properly and my keurig machine in room was broken, so I didn’t have the convenience of having a cup of coffee in room.

This a is great location…Very neat property and staff are very friendly and helpful.. Will definitely be staying again…as well as recommending it to others..

I've stayed here twice and have been very satisfied each time. The hotel is clean, convenient and the staff is pleasant and helpful. I go to Memphis monthly and will continue to stay at this hotel.

staff

The bed and bedding was extremely uncomfortable. I checked into another hotel at 2am to get some sleep. Will not repeat my stay. Room was clean, hotel was clean. Waited 45 minutes in line at front desk for a instant coffee that was not in room like I paid for. Staff seemed high when I checked in. Hotel gets a 4 star, the staff gets 1 star the bed gets zero stars. Will not return will not recommend

I’ve stayed here many times. Staff is always very friendly and helpful. My room was comfortable and clean. There was a stain on the carpet that you see when you walk in. Hopefully it will be cleaned. Need to restock the store in the lobby. Gym was clean and had all the right equipment. Always a fan of the complimentary coffee each morning. I’ll be back in the Fall.

The property was very clean and in a safe neighborhood.

Clean. Modern. Poor communication with staff. ZERO sense of urgency. Ordered dinner at in site restaurant, waited 30 minutes to find out they had no lettuce for our salads... $4.50 for a small coffee out of a machine? I've been to many lower end hotels who ALL serve free coffee. What distinguishes this hotel from any other? NOTHING AT ALL.