The communal areas were clean and tidy and generally looked as per the pictures. The rooms however looked nothing like the pics and looked unfinished. They were awful. Upon complaining to the manager I was told this was “the look”! Reception staff were very abrupt and at times quite rude. We were the only English there to begin with and we didn’t feel welcome at all. The food started off good for the first 3/4 days then it went really downhill as the hotel got busier. All inclusive drinks weren’t as described earlier. Depending on which Bar staff you got there was varied things you could and couldn’t have. Another thing re the rooms…. They are sooooo hot and you’re only allowed one room key so as soon as you ho out the AC goes off. You then get in from a long day in the sun and you get back to a room like a sauna. One night resulted in sleeping on the bathroom floor just to get cool. Crazy!

It was 90 F outside, and upon checkin to the room we found out that AC and Refrigerator does not work at all. We were told to wait in the room for 30-40 mins for AC to work. After waiting for an hour we complained again the manager moved us to another room.