InTown Suites Extended Stay Louisville KY - Wattbourne Lane

The property itself was really nice, area was good. It was easy to find. The main manager was personable and helpful, albeit I’d wager stressed with clientele. Not her fault. Neighbors were exceptionally homophobic and loudly made up rumors to spread around the complex of long term tenants. The property itself was nice, but I personally will never be returning.

Nice

Unlike all other hotels and motels I've stayed at the front desk closes at 7pm. I wasn't aware of this and I almost missed my check in time which would have forced me to find other accommodations after paying online for the room. Fortunately, the clerk called and warned me of this and I managed to arrive with less than ten minutes to spare. This also proved inconvenient day to day as my twelve-hour work days left me limited time to converse with the clerk when issues arose. Room/Maid service was also an issue. Towels and washcloths are not handled by the business. If you want them washed you have to do it yourself, which also became a bit of a hassle due to my work schedule. The desk clerk and property manager, of which I'd never encountered one before, did manage to help me through most issues and their service was good when I really needed it. Room itself was decent and the fridge and microwave worked. I'd have to think long and hard about staying there again as it just wasn't what I preferred given my work situation at the time.