Very clean hotel and nicely updated. Easy to get to and near a lot of places to eat. The staff was very polite and friendly. The beds are hard as a rock, but that’s okay. Lots of options for snacks in the lobby which was great after a long day of traveling and going to Massanutten. We would stay here again if in the area.

Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.

Easy check in, clean facility.

We had an accessible room. Everything was clean and in good working order. My only comment is the lack of gluten free options for breakfast. When I asked I was told there was eggs and sausage. But no gluten free cereal or breads.

Young lady at checking was very nice and helpful with information.

Rooms are spacious,updated and everything was very clean. Breakfast was not the best though.

I can say absolutely nothing negative about this property. The staff was friendly, accomodating, and eager to assist. Our room was spotless and comfortable. And I love that they provide free bottled water during your stay. Would stay again and highly recommend this hotel.

Super clean, friendly staff conveniently located

Great

Super convenient. Very clean and comfortable

Very friendly staff, clean room, good location from highway, restaurants nearby.

We’ve had many visits to Harrisonburg as a JMU parent and this was the best hotel we’ve stayed at by far!! I will continue to use. I hope the price stays affordable

Excellent

Place was very clean and having so many restaurants within walking distance makes it convenient.

Friendly staff

Clean room, close to eateries, kind staff.

Good stay- one night- quite clean and comfortable- breakfast could use a few gluten free items.

Delightful

The hotel was clean and check-in was quick and easy!

Individual that checked us in not friendly, felt like we were bothering her. Second, we had to evacuate the hotel at 12:30am due to fire alarms. When we were let back in we asked what happen and front desk said they did not know and was just ready to go home.

Light years better than the HIE in Williamsburg VA we stayed at. That place was a dump!!

Good

Amazing hotel. Clean, Comfy, quiet, good breakfast. Friendly people expect the man in breakfast area. Need more training. Great stay over all.

Everything was extremely nice and clean!

Staff was amazing and the property was very clean

Newer , clean and quiet.

The hotel was very well maintained. The rooms were comfortable.

Everything was wonderful

They had a great breakfast, pool, and rooms. We enjoyed the suite for $15 more a night, which was well worth it. The bathrooms were lovely with nice quality shampoos/soaps. The view from our window was not the best, but what you expect when you are amidst such convenient shopping malls.

Just loved it! Both beautiful and practical and so clean!

Very clean, friendly staff. Indoor heated pool with 24 hr gym. Room was nice size with 50" TV, fridge & microwave. Close to restaurants, Walmart. Water park 15 miles, luray cavern 30 min drive. Will stay again!!

Comfortable room and very clean.