Nice clean hotel

Perhaps I got the Centric on a bad day. A storm made TV service spotty. My room had an awful smell and they sent someone to clean all the surfaces. Both restaurants were closed. One elevator didn’t work. It was convenient to what I was doing and around the corner from a mall with good dining selections.

Super convenient, friendly staff, great food

Hello I loved the hotel but I really didn’t appreciate the added charges. For example I paid for the hotel and thought I was good to go but upon arrival I was charged an extra 130 dollars for incentives and location of property. I don’t usually write reviews but I would like people to be aware of the extra charges.

Check in was quick and easy. Valet was super quick. The staff is extremely kind room very clean.

Every single employee we encountered during our stay made us feel like the most important people in the world during that interaction. 1st class place, 1st class people and 1st class food/ drinks!

The staff was amazing and the room was immaculate!!

Dirty, sheets smelled of body odor, toiletries were used.

Very clean with great staff!

Property was great. Transit population difficult. As we were checking in homeless person deficated on the street across from hotel

Our stay was great and my husband and I will most definitely be back in the future. The best hotel service we've ever had and a big plus we were right at delco.

I had a wonderful time at this hotel, it was clean and centrally located. I will return in the future

The rooms was clean and the staff are friendly and welcoming

Great hotel in the perfect downtown location. Can’t wait to stay there again!

I put my 80 y.o. mom up at the Hyatt Centeric and the staff was absolutely amazing and the accommodations were absolutely perfect!

Convince to event

The staff members were friendly and our room was nice and clean

Property was very close to Golden1 Center

From the moment we walked in, it felt like we had been swept away to the 1920s. Such a fun and chic hotel! The history behind the Clayton Club is evident throughout. Comfortable and clean rooms. My only complaint is that the rooftop bar wasn’t open past 10pm on a Saturday during the holiday season and a kings game. There were quite a few patrons, my group of two included, who would’ve liked to have enjoyed that space. Instead many grabbed drinks at the lobby bar, which had wonderful cocktails but was super noisy. Hopefully next time we can check out the rooftop space.

Room was spacious and location was convenient. Broken elevator was a bummer, but didn't have to wait too long for a lift. Street noise could be heard from 5th floor, but not intolerable.

Beautiful place. Great location for anything at golden one center or downtown Sacramento!

Customer service was A+ but that couldn't mask the real issues. We arrived at 4pm and was told our room is not ready which is a bummer after making a 8 hour straight drive. We were told our room will be ready real soon maybe even in the next 5 minutes. They said they have a housekeeping problem and were behind. We then sat at the bar for the next 2 hours and 30 minutes until the room was ready. We met other travelers also waiting at the bar for the same reason. When we did make it to the room it was not entirely clean. There was debris all over the floor the previous visitor, not cleaned. The bathtub did not drain so I showed in water that was shin high. The toilet paper holder was hanging out the sheetrock. The bed was lumpy and uncomfortable. The pillows were very soft like feathers so your head just sank down to the mattress, zero neck support. The USB charging outlet did not work on the nightstand. The best part was the mouse or rat in the wall. Chewing away all night right behind the bed. Its funny how the loud trams going by are really no big deal, you get used to it, but the non-stop chewing and scratching was pretty annoying. Clearly the location is great as I was there visiting some state government agencies. But for the cost of the hotel and it being a Hyatt, that was very bad. Do not recommend.

Nearly 4 hour wait in the lobby to check in - in Sacramento on a Monday in December. Didn't get a room until after 4pm. 1 star.

I come here for the concert at Golden 1 center. This hotel is very closed to the center. Quiet, good service, and comfortable room. As I come here for concerts, I always stay this hotel.

The attentiveness of the desk staff.

Reception greeter, Jazz, was delightful, as were the restaurant staff. Comfy and clean room. Thank you!

Awesome

Close to the Golden 1 Center.

Clean, fun atmosphere, friendly staff, very close to Golden 1 Center

All staff was helpful and welcoming.

Everthing but checkin and room service were good. I arrived at 3:10 pm, after check in. Was told my room was nkt ready and they would let me know when it was ready. At a little after 4 pm, I was approached by the doorman who asked for my last name. I told him. He went to front desk, returned and said my room was ready.... appearantly it had been for some time. It annoyed me that front desk did not notify me, did not know I was sitting 10 feet away.and did not say anything to me. The room service food was fine (,not good) but it took me over 30 minutes to reach someone to take my order. The room was good. I will not be staying here again.

This was my second time staying there and both times were outstanding!