Reception service for check in and check out very bad. We were upgraded to a fantastic suite which was great!

No activity for kids at the evening. On Monday only one restaurant was open. On Monday the activity park was close. The check in was after 17:00 The check out took more than 1.5 hours. The bill was full of mistakes. On top of that some taxi was parking next to my car which was on the valet and he made an accident with my car!!!

Everything good except from service

Excellent Service. The hotel is brand new and the staff taking extra mile to make you feel like youre the king of the world. Perfect.

The property is new and beautiful, very clean, the stuff is great, the rooms and the pools are beautiful, the only problem is the service at the pool - it took them a long time to serve our food, like an hour to wait for drinks. But beside that it was great.

The staff were rude and uninformed. The place is still under construction. Blackjack dealers give you cards when you dont ask and then you waste time arguing with the bosses. I wouldnt go there even if i was paid to

The hotel is amazing. Very beautiful. A lot of pools and places to relax. There is casino and restaurents . The service was wonderful and I would like to say thank you for the service I got from EDWIN BUENSUCESO a manager in the reception.

The hotel is beautiful everything is new and clean. But all the team is new so everything is very slow . The service was very slowly to get towels. They need to learn more. It was soft opening while the price we paid doesnt match to the poor service