I liked the free drink and enclose to airport

N/a

breakfast was ok. staff very kind.

same hot food each day, better choices would have been nice. I was very frustrated when I arrived around 7am to find that they had canceled my reservation. the gal was kinda rude when I told her I reserved Thursday night due to my flight landing about 5am, so we'd be able to getbthe kids to bed. She wasn't budging even when I told her I stated in the reservation the time of arrival and that I had communicated with them. She stated that even though I had a confirmation number, it wasn't pd for so not guaranteed. I told her my reservation was pay on arrival. It was only when I handed her my phone and told her to read the messages between me and staff and showed that staff stated my arrival time was not a problem, that there would be someone there 24/7 and they'd be waiting for us. After reading my messages, she finally gave us rooms. All this crap while standing there with our luggage, no sleep and 3 kids.....very unhappy, ruined my first experience in Mexico. I utilized booking.com and, what she didn't know is that I'm a very successful travel agent of 10+yrs and one of the purposes of choosing this location for my family travel was to see if it would be a good location for a clients wedding guests. If it would be a place I could block 20 rooms.

La ubicación es excelente

Ubicación

Todo en orden

Love the rooms and toiletries

In the morning at breakfast, having one staff member behind the counter doing eggs and serving is not great. Seems to happen quite a bit even though there are plenty of staff wandering around cleaning/ clearing tables etc. I have stayed in the hotel several times, and will most definitely be staying again but this is the only aspect i think needs improving. Queues tend to form quickly at breakfast time!

The staff were incredible. The shuttle to and from the airport was a godsend. Warning though, you will need to call the hotel from the airport to let them know you would like a ride to their hotel.

El hotel está excelente para cuando viajas por avión

Close to guadalajara airport with free shuttle. Would stay again.

I was on the second floor and could hear music from bar area, it wasn't loud and it didn't affect my sleeping, but for someone else it might. A higher floor would be better for me personally for less noise.