Grand Banyan Hotel

A few blocks from Tainan train station, nearby is a big 7/11 store, building feels new, room is comfortable and great breakfast.

I paid for a more deluxe room not knowing they were all on higher floors. So I changed to slightly simpler, but still spacious room on a lower floor.

Exceptional room, spacious, clean and comfortable. Separate toilet. Pool area is great. Breakfast is amazing. We ate at the restaurant in the evening because the food was so good. Washing machine …was good yo do some washing.

The in room coffee maker didn’t work

The beds were pristine and very comfortable. The separate shower and toilet added to the excellent design of the room. The breakfast was superb! The pool was so much fun!

The location was great and the bed was comfortable. I'm not a fan of glass bathrooms so I appreciated the curtain around the tub. The location was close to the main Tainan station and there are many shops nearby.

There are some small details that could be improved. It would be nice to have one actual chair in the room. Checking in was a little awkward; the concierge directed me to the computer check in station, which was ok once I set it to English, but then it didn't include the Wifi password on the receipt, nor was it written down in the room. I called down and asked but the desk agent got confused about the numbers in English so I ended up going down in person with pen and paper to get the password. Also, there was a lot of perfume in the lobby and I found it off-putting. Grand Banyan Hotel had a strange vibe of aspiring to 4 or 5 star service but then not actually anticipating guests' needs.