The room was comfortable

The exterior is horrendous. Looks and feels like a prison. Nobody on site to check you in

Clean and very secure

Everything is good

I stayed twice in October. The staff was great, and I really appreciated the cleanliness of the rooms, the pool and outside area. On my second stay my door code did not work, I called the number not expecting to be assisted so quickly. I was in my room within 5 minutes- excellent customer service!

I'm not sure if the showers will eventually be enclosed and it wasn't a huge issue but since the showers are not enclosed, it was difficult to shower without getting a lot of water on the bathroom floor or the floor towel getting completely soaked as I could not redirect the shower head to prevent this especially in my first room upstairs. Regardless, I plan on booking my stay there on my next trip to Puerto Rico in 2024!

Cleanliness, size of room

The location was hard to find. When we arrived at locked gate around 9:45 p.m., nobody was on site; only one car was in the parking lot. We had not gotten answers to our phone calls in the previous hours, the phone just rang with no indication that there was a voice-mail system. Access codes for entry gate, building door, or room door were not sent ahead of time. Just accessing the room took about 8-10 minutes. There was a drip of water into the room, large enough to stain the curtain & form a small puddle in the floor. Flying termites kept coming into the room for as long as the lights were on. Sink or plumbing drain in wall underneath the counter not capped. Sliding door lock to balcony was unlocked & could not be locked. No instructions on how to use the shower control console, which had an unusual design. Air conditioning/converter was set at 72F, but the room did not feel that cool. The only person we met was the cleaning woman in the morning. She informed us that if we have not been given a beeper, she would let us go out. WoW - if there had been a fire we would not have been able to leave the compound!! I am concerned that Bookings.com presented this property as a hotel when it had none of the markings of a hotel. The setup was more like a no-owner-present AirB&B. We did not come back for the remaining nights we had paid for. .

Cleanliness of room was great. Loved the shower and jacuzzi off the room. Our first room had a clogged toilet and hotel upgraded us as maintenance couldn’t make it until next day. Very pleased with the service and attentiveness of staff. The pool was gorgeous and outside sitting was beautiful and comfortable. So close to the beach and restaurants too.

Jacuzzi didn’t have working jets (none of them Did). Our first room had a clogged toilet and hotel upgraded us as maintenance couldn’t make it until next day.

No breakfast

A bit expensive

The balcony was facing a beautiful park/forest. Enjoyed lying in a hammock listening to the birds. Mosquitoes are not a problem when you have a good bug spray.

Shower... All the water after the shower is on the bathroom floor, not in a shower tub.

The place is very relaxing and is a good place

I would like them to paint the hotel