Electronic keypad

I was told ahead of time on booking.com message to property that I could have a checkin at 2, but when I arrived i was told i had to wait until 4. No place to leave luggage. Electronic gate was not working properly, was not addressed adequately by management- we had to keep moving the battery from the front to the back of the control pad, depending on what side if the gate we were on. Lighter at the house was out of propane.