Panorama Pueblo Tapao

The location and views were beautiful. The home was very large with four bedrooms, each with it's own bathroom, which was perfect for a family of eight. The only problem was that in one bathroom the drain in the shower was clogged which meant that the water did not drain while you were taking a shower. Other than that, everything was very nice and comfortable. We were not charged IVA tax when we checked out as we are US citizens. It is a little hard to see where the entrance is from the road as there really are no large signs.

I asked to pay for a room upgrade one week ahead. I was told it was not possible without canceling my current booking and being charged the full stay. When I arrived at the property i was giving a room with 1 missing door because it broke the week prior and the main slider (floor to ceiling) would come of the hinges. If the hotel knew there was a broken door i should had been notified. I walked to another cabin the next day after i checked in to look if there cabin was the same. I took a video. I notified the property and was told i could change rooms. I should have be notified and giving the options to leave without having to check-in and pay.