The room was really nice city view

The Chek in time as I called theme and they told me it’s fine to Chek in early once we arrive the female staff at the reception wast honest and didn’t give clear information plus she made us waiting till 1 pm and we arrived at 9:45 to the hotel after a longer flight trip of 6 hours it was really fostering but the gentleman Afiq saved us and finished and got us the room in time he is the right person to ask and talk too has the great hospitality manner 🥰

the ambience

n/a

I recommend this Hotel for whomever visiting Kuala Lumpur in first place. Everything was pretty new. Gyms, Pool, Rooms, Restaurant, Spa, Sauna etc. Services we excellent which includes Room service, lobby, Restaurant, Laundry. One thing to note more importantly Spa was really exceptional. Ambience, people, rooms and services were in another world like service. Really loved and very eager to come back especially for it. People were kind and responded softly for all queries which is needed for customers. Pool was very well constructed with lot of play stuff for kids and adults. Well maintained water which is crystal clear. It’s a pool for swimmers, non swimmers, kids and even small babies too. I personally loved and enjoyed there. Gyms (at level 2 only) were perfect with new equipment’s and latest. All were in perfect condition and 24 hr availability. There is a separate room for Yoga too with Mats which is available 24hrs. There was kids play area on the level 1 too There was Sauna on Basement. It’s inside the Bathroom which is separate for Boys and Girls. The bathroom had separate areas to shower, to sit, Handwash and even with free locker storage. There were 2 Sauna rooms, one is Heater heated room with all of inside wooden and another is Steam heated room. These 2 were extraordinary and other amenities too. Restaurants were very big with a lot of variety available like Indian, Chinese, Malay and other Western varieties which was nice to taste. I was a Mainland Indian vegetarian and I had a lot of vegetarian option to taste. The cooks were so nice and if you need something freshly made they will make for you. Laundry was pretty fast and neatly washed, ironed and packed neatly. Lastly Rooms were extraordinary, spacious and neatly maintained. A lot of amenities given and it was really sad when we were checking out. There are separate meeting rooms and party halls too and golf clubs nearby which I couldnt experience personally.

Location is a bit far from city but a very calm place. Pretty less Alacart Indian vegetation options for Lunch and Dinner When rains some places are watery which I need hotel management to clean using advanced equipments

Location

Modern

Sehr modern gestaltetes Hotel mit super schönen Zimmern, liebevoll gestaltetem Kisdclub und tollem Pool inkl. Wasserrutschen. Das Frühstück wird in einem schön gestalteten Restaurant serviert.

Unser Zimmer lag am Ende des Flurs leider direkt an der Klimaanlage und war entsprechend etwas lauter. Sehr enttäuschend war, dass die Metrostation zwar nur wenige Meter entfernt, fußläufig aber nicht erreichbar ist.

It was very bad experience, they are too worst people, they will not at all respond for any calls, it’s too bad experience, I won’t suggest

Environment and cleanliness

Swimming pool is not very private.

Swimming pool & open space parking area. Strategic location, nearby malls and restaurants (by car/ grab)

We were welcomed with gnarly urine smell from the bathroom. No water bidet at the toilet.. I can’t even wash/clean the toilet floor due to the piercing urine smell that’s not properly cleaned 👎 The room corridor is too dark & narrow.. so suffocating. And the room is quite small. No space to pray. You are first ever hotel with too many warning/penalty signs in the room. Unfriendly & annoying! All you need to do is just stick “no-durian & mangosteen signs” in the lift.. (Refer to photos) I don’t like the hotel ambience & the unfriendly staff. “Mind your own business” vibe .. Doesn’t greet people when they passed by you. The hotel is not cheap you know. The only friendly is the outsourced-security guard at the parking entrance.