Las Instalaciones son excelentes, sin embargo nada se disfruta si la atención al cliente y el servicio es de lo peor, especialmente en recepción, personas nada amables y groseras, tratan a los clientes de manera despectiva, no saben resolver o controlar una situación complicada, no están preparados para solucionar una situación básica.

El servicio, la atención brindada por los supervisores, personas incapaces para resolver de manera rápida y amable algún imprevisto, especialmente en recepción, nada de empatía por situaciones que se puedan presentar, muy groseros e irrespetuosos.

Gran servicio y atención de parte de todo el personal, en especial Vanessa siempre estuvo pendiente que nada faltara, los restaurantes de especialidad con buena comida en particular el italiano

Nothing, you can’t get in the ocean. Holes in the bathroom floor. The room smelled like water.

The food, I have never stayed at an all inclusive , and have to pay to eat at some places

The staff was friendly and they kept the grounds clean. I didn’t have any problems getting items replaced in the room such as beer, water, and towels.

There is only one buffet. There is no nightlife other than a sports bar.

Liked the room, the layout of the hotel the location and the fact it was all inclusive.

A lot of queuing (at check-in, for breakfast in the main buffet area). Due to this I missed meals due to my time restrictions which defeats the “all inclusive” principle. There was a website to book restaurants reservations slots, didn’t find this easy to use. The website was the only place to get hotel info eg. timings for restaurants, pool timings and a map of the hotel & amenities. The hotel seemed short staffed.

Not much

Booked a 1 bedroom suite. 678 square feet. Got a small hotel room. Food was sub par. Very disappointed

Nothing

Clean Service Comfort

Beautiful Bartenders are great

Could be cleaner Needs more repair Needs faster service

friendly staff very clean

the reservation process for dinner

Slept well the bed were comfortable our room was right overlooking the ocean so that was great service was impeccable your staff was very friendly It took us 3 days to get clean sheets and our toilet seat was broken we had called down several times regarding that also we didn't have any clinics.

Our toilet seat was broken we can't call the couple times for somebody to come and fix it but nobody showed up then we didn't get clean towels for 3 days. And our room was not cleaned

Clean facility with a friendly and helpful staff. Our room was spacious with a lovely view. The resort was easy to get around and well planned out. We loved the pool area!

The food is mediocre and the drinks hit or miss. The location of the resort is not walkable to any attractions so we felt like we were stuck there unless we took a taxi or Uber somewhere, which we did.

nothing

our a/c was not working. no one from the staff was able to give me info

Good distance from hotel

Service at arrival mediocre at best room wasn't ready at arrival, took 2 hrs after check in time to have it ready More expensive than original booking Room Not ready Had to go back 2 times to reception to ask for bag to be brought to room No room service menu Room not done by 5 pm subsequent days Restaurant rejections on day of arrival Bad food Slow service in mortero Slow service in pool Received Different Gym hours from 3 different staff members

the view was nice, clean, great drinks, kind staff for the most part. the hibatchi dinner and the grill lunch were good

the “hot tub” is cold and the adult pool is cold have to go through loops and wait to get water bottles daily the buffet and food were not good at all DONT come here if you want good food.

staff was friendly

the pool chairs weee all cleaned, lines for drinks, broken elevators, 45 minutes to check in. Wifi constantly dropped. no towels. late room cleaning. I could go on. not happy.

Concierge went beyond in satisfying my extra special room decor package request.

Excellent couples massage treatment. Personal from the spa provided excellent service. They even book my restaurant reservation after the only one bad apple within the hotel did not want to place our reservation due to conflicting spa treatment schedule and the time of scheduling reservations.

Breakfast was good. Lots of options. I didn’t take advantage of it enough to figure out when to go to avoid people.

The pool bars and quick food options closed too early. I think they should be open until midnight.

Staff were friendly and constantly cleaning. Everything was a little bit dated and many items needed replacing (stained, etc.) but the cleanliness of these items was never a worry and anything dangerous was fixed overnight (ex. cementing an issue with the pool deck). Food and drink were average but reasonable for the cost. Highly recommend the Altitude upgrade for the rooftop deck as service there was stellar, couches were clean and comfortable, and you could always get a seat, a drink without wait, and someone to run snacks up without wait.

Check in process was exceptionally slow - process is very long and they only have 3 desks open. We waited 45 minutes and there was only 4 people in line above us. Same thing happened when we tried to check out and everytime we were in the lobby. Be prepared to wait, and hope you don't lock yourself out at any point. Be prepared to fight for chairs at 8am if you want a seat next to the pool or on the beach. Buffet breakfast was fairly good, but not great at other meals - recommend the a la carte restaurants/

the staff was very fiendly

we have to request towels almost every single day and toilet paper, the rooms are to far from the restaurants

Beach Front

A bar of the balcony was missing and made a gap big enough for my 2 year old to be able to fall from the 5th floor

Food at the buffet was really good, the room was super clean but it had some issues.

food on the specialty restaurants was worse than average, except for the tepanyaki. Bathroom air extractor did not work Watter leaked from shower and it made a puddle in the whole bathroom. We repoted the incidents and we were told that someone would reach out during our stay, but nobody did.

Rooms are overall clean and the property is generally well-maintained.

Awful service — our room wasn’t ready so we were upgraded to a better room, however our room had no towels in it. Despite calling several times for towels, it took over 2 hours to finally receive them (causing us to not be able to shower and miss our dinner reservation at an outside restaurant), which we then realized was because the hotel had a shortage of towels (is that a thing??). After asking to speak with a manager several times, we were told to come to the front desk to do so but every time we did, the manager was “in a meeting” or “busy” so we were never successful. A few other guests who we met while there also felt that the reviews/photos of the hotel were misleading and that the stay was suboptimal. Reservations for restaurants can only be made at a desk near the lobby from 11a-3p, so you basically get to eat at the disgusting buffet on the first night unless you arrive earlier than check-in allows. The restaurants are also not great — it’s very clear that all food is pre-made and kept under heaters, so food comes out at room temperature and no substitutions/changes are allowed. Poolside bars don’t open until 10am and they won’t even give you a cup of water before then. In-room mini-fridges are only stocked with 2 bottles of water and 2 beers. Also, this is kinda nitpicking but the one thing I wanted while there was some ice cream, which you would think a family-friendly resort would have, but it is NOWHERE to be found. Room was spacious, but our AC was not working and we couldn’t reach a manager to have the issue fixed. We also left a handwritten “do not disturb” sign on the door (because the hotel apparently doesn’t provide them), which was frustratingly ignored.

We loved the beach front swim out room, the food was good - as expected, drinks were good most places and great at the altitude exclusive areas.

The main thing we absolutely hated and the only reason for the less-than-perfect rating was the timeshare/ vacation membership very hard push at check-in. Do NOT SIT AT THE DESKS under the guise of getting more information about your room or stay. This is a trap to get you into the timeshare/ vacation membership pitch. We literally gave the guy $60 to let us finally walk away. Then they called at 7:45 am over and over every day to get us to attend a presentation.

the beach, the restaurants, the pools are great for kids

room service didn’t clean every day and with kids is very necessary and the elevator was out service

Had to leave to early to get to breakfast

Was very windy and the wind moved the mirrors and pictures on the wall s all night. also the curtains blew around all night as the windows did not seal tightly