la atención del personal

la habitación está enorme pero mal distribuida y pésimo el baño y la luz

enjoyed our stay. nice quite & clean.

the elevator was so low & at times only one was working.

Gaviana is clean. Staff is very professional. The location is excellent, right at the heart of Mazatlán. That is why ai chose Gaviana.

I have no complaints.

location

dirty rooms phone & curtains not working no ac in elevators friend even found a kitchen knife in the closet the key card kept being deactivated horrible hotel

Great service and location, nice room, pool, breakfast buffet, area in front of the beach.

Have to put on un removable wristbands. Staff walked in while I was in room to check to see if someone was in the room already. Did not respect do not disturb sign. If you’re room is next to one of the restaurants or club, there will be loud music playing through the day.

everything

Elevators

convenient location great prices

poor WiFi connection. wasn’t working for most of the trip. couldn’t get any work done. staff was hot and cold. the elevator didn’t work properly and only 1 was in use. it took forever to get to floor to floor. you’re better off taking the stairs. no one guided me to my room after checking in. the walls are extremely thin - we can hear everything in the hallway from our bedroom no staff on site to keep it quiet at night.