Location was good...1min walking distance to Angel of Independence .market, restaurants pubs all very near

Very bad staff behavior...i asked for water bottle and they denied that it will be provided in room only. Lift was very bad....lot of jerks ...and some time the loft gates gets stucked. So beware of using the lift

Location

Bad odors Room not clean Elevator feels unsafe

Location

The property is nothing like the pictures. The accommodations and furniture date back to the 90s. The hotel is very badly maintained, even the towels in the rooms were torn and not clean. Rooms smell very bad. Loud noises until 12-1am

Good location. Breakfast Buffett.

N/A

the location is great!!!! the staff!!! fantastic, very helpful and very polite the hotel needs a few upgrades. but overall it was a GREAT EXPERIENCE!!

everything was great

Staff was friendly

Dirty bathroom floors and shower. Couch looked like it had been picked up from street.

location and friendly staff

elevator maintenance

The room was very spacious and the location was very central.

The wifi did not work at any point of our week stay. If you plan to work from the hotel I recommend you look for another option, nothing loaded not even whatapp messages, it was a nightmare. Facility was older so it felt a little run down. The elevator was not working so we had to call reception if we wanted to use it so they could send it up to our floor, which was kind of inconvenient.

The location cannot be better, the hotel is in the heart of Mexico City, it is one little Block from Monument of Independence (Angel de la Independencia). if you are tourist this hotel is perfect for you. The hotel is a little old, you can see the floors and ceilings in the rooms with some details. Beds are good to rest as you will stay in at 5 Stars Hotel.

If you will visit this hotel for business, please keep in mind the Internet is not good, I needed to have some Virtual meetings and the internet was not enough to use my camera, I lost connection sometimes. The elevador was having some technical issues during my stay.

Clean room

Old elevators, the light was out and had to climb 12 floors

DO NOT BOOK THIS. STAY AWAY AT ALL COSTS! This was my worst stay in 40 years of travelling. I checked out half an hour after checking in and booked somewhere else... I would even call this a scam and will definetly write a complain to the hotel chain, to booking.com as well as posting this review on several plattforms. I took photos and videos to prove all my alligations. What was good: + the quality of the beds was ok at first glance + room had a good size + location technically is good But there were so many really bad things. Like really bad! What was bad? Oh boy... let's get started. I consider this a scam and will use a lawyer to get my money back because this was not even close to 5-star. It was worse than any 1- oder 2-star hostels I used to stay! What are my problems: - when checking in they demanded 25 USD more than anticipated on booking.com; when I complained they offered to just have me pay the 1st day (75% of total price) and the rest tomorrow if I decide to stay longer; this should have been my first warning - it was filthy dirty; it was so dirty that I have the assumption that some things have not beend cleaned for months or at all - the kitchen utensils had dirt on them (bright orange spot); took a picture of that - there was garbage on the floor, couch and in the closet which looked like nuts or shells of nuts; took pictures of that - a dead fly on the floor; took a picture of that - the shower armatures were super oxidated and had colours that could be mold; took a picture of that - all the ac exits or air vents were super dirty, covered with a mixture of dust and dirt; took pictures of that - there were fingerprints and other dirt tracks on the walls; it was so bad that when I rubbed my finger it turned black which tells me that this has not been cleaned for years; took pictures and a video of that

- the room was super loud since there was a non-turn-off ac that automatically runs from 0800-1900 oclock; we are talking a full power fan; the blend for it was not insulated so it was loud even when you closed it; took a video of that - the room was loud in general due to it's destination; the window does not have a double insulation nor a proper frame and is framed by the wall so all the noise and shaking amplify on it; btw my gf is an architect and told me that this kind of windows is not legal anymore; took a picture of that - the furniture was heavily damaged; scratches, broken parts, withered plastics; took several pictures of that - the floor and closets were damaged, scratched surfaces, splittered parts, water bloating etc.; took several pictures of that - the couch was super worn out and look nothing like the pictures; took a picture of that - the room had poor lighting which gave it a semi dark atmosphere like a "film noir" - the elevater brakes do not work properly since there is heavy shaking every time it stops; took a video of that - slow wifi with only 4MB down, 0,5MB up and about 50ms ping; no upgrades possible; took a picture of several speed tests - when my gf (a native speaker) asked for another room they told us that there was none available - when we checked out they did not even asked why we were leaving immediately or if we had a good stay which tells a lot about what they know about this place

Location and staff were incredible

The hotel feels very run down and old despite it being such a great location. Carpets missing, wooden floor falling apart, washroom deteriorated, etc.

location is amazing.

the quadruple rooms are not as nice and modern as the two people suites. They do need a new look.

did not look like the photos

dated and dingy, was not what was expected in the pictures

The location was nice although pretty noisy. The staff was great!

What a dump. Looks VERY different from what you see in the pictures. We were expecting an older but well kept hotel. Instead everything looked like it's going to fall apart. Really disappointing.

Everything was ok, location, food, entertaiment every littke ting was ok

It was all good, the service, the room mainance

View

Not clean

The view is great and the staff were all fantastic. The housekeeper was exceptionally friendly.

The gym is a major issue. Honestly I would just close it at this point because almost all of the machines do not work properly and are dangerous.