Beautiful hotel, stunning interior design, magic ambience, comfy specious room, exceptional breakfast and absolutely friendly and hospitable stuff!

the location was splendid. breakfast was slightly above average

A one/two star bedroom on a 4 star hotel: a tiny shower stall that I could barely move in, with only overhead shower head, not handheld. No individual toiletries (only the minimum basic gel, shampoo and conditioner were provided, on dispensers stuck to the wall like you see on a public toilet). The bed was on castors and it moved when I sat. The upholstered wardrobe doors had a huge burnt hole. There were no floor rugs and the floor was in stone, and obviously bedroom slippers weren’t provided (nor bathrobe), so had to go barefoot on a cold hard floor. Far far below from what is expected for a room on a 4 star hotel.

Very central for everything. The staff were vere friendly and helpful. Restaurant on the roof was amazing.

It was a beautiful old building there was nothing to not like.

Location, historical building, nice staff.

Price

position good, common areas very nice.

bedrooms need upgrading. bathroom in room 307 in great need of repair. shower door and taps rusty and bathroom door in very bad condition.

very good location and breakfast was good.

bed was kind of broken and everything seemed really really old.

Excellent location - very central

Although there was an elevator it was accessed by stairs! Lovely old palace but a little tired decor

team is very helpfull very clean place the hotel very impressive

it's in ztl drive zone, comlicate to rich the hotel othervise it is in central area

Historic property, ideal location, large delicious buffet breakfast.

The lobby is stunning, but the rooms were a bit dated and could use an upgrade.

This hotel is creapy

Everything

Internet was poor, Iwas unable to even send messages to reception to print out my boarding pass. They staff seemed puzzled and unable to explain but they did try hard, gave me three separate hotel emails no try....and none of them worked!

The barman was really friendly and helpful, he recommended so many good restaurants.

Absolutely everything

I had to leave

The location is right next to Quattro Canti. The building is a beautiful palace. The breakfast was great.

The staff at reception were not friendly and were frustrated by simple questions. The parking is expensive at 20 euros a day and then for reception to press open the garage door and allow you to leave it costs an extra 5 euros on top of that. It is difficult to get to the parking by car, especially if you have a bigger SUV.

Excellent hotel right in the old town city centre. Very lovely streets just besides the hotel. The hotel is very charming with beautiful interiors. We stayed 3 nights in Presidential Suite which was huge around 160 sq meters, it has 2 bedrooms and 2 attached bathrooms as well as 3rd extra bathroom in the drawing area. It was the biggest room in Palermo with access to huge terrace. We had a lovely stay.

very spacious, classic yet comfortable. very helpful and friendly staff make you felt homely.

nothing

Breakfast spread was great

Lighting was a bit sketchy, bathroom light bulbs needed screwing in to stop flickering, bathroom light switch needed pressing a few times in order to work.

great location near main sightseeing spots kind staffs

old building not fresh restroom or furniture with humid smell expensive considering itineraries ( shampoo conditioners are not good to use) no electronic pot for tea or coffee in room no water free offered

The hotel, location, service, location, lobby, room, breakfast and overall experience were all very good.

Bathroom shower was old, rickety, mildewed, and needs replacement, the bathroom sink faucet leaked for 3 days, and air conditioning was set at a maximum that didn’t cool the room enough.