Hotel Ermitage

This is a nice hotel in a good location. We arrived late so it was self check in, there were no staff around. The staff did answer quickly and were friendly when we called. The room was clean, however the air conditioner was very loud when it ran. The bathrooms are not updated, but I guess that's the charm of the place. The downside is that you have to park a couple of blocks away from the hotel.

The room had comfortable bed and pillows, it was clean and had all amenities I needed. Highly recommend. Great value for money. Walk to everything Quebec City has to offer from this location.

Two frustrating things about this place-- 1) - no staff around to help when there are questions. Phoning for assistance is not an ideal solution. 2) parking - the place is advertised as having a very small parking lot right behind the building. There were 4 empty spaces when we arrived but after "phoning" for assistance, we were informed that we had to park at a city parking lot about 4 blocks away. These spaces were being saved for their sister hotel across the street. In the morning, those "saved" spaces were still empty. The room itself was okay - beds were comfortable and clean but the shower had no floor mat and it was like standing on slippery ice. There was no place to put down the soap, or deal with shampoo etc except to leave it on the floor of the shower and bend over and pick it up every time you wanted to rinse off. Electrical plugs had been tampered with and plugs fell out easily. Friends were on the 4th floor and their room was not in great shape either. If the place is being renovated then get it done before renting it out to unsuspecting travelers. Sorry to be so negat

Room was clean. There was no staff on property, but the directions we were sent were easy to follow. It was really cold in the room, then really hot. We couldn’t figure out how to use the temp remote. Great location. We never found the parking lot recommended in the room key card. Overall, great location d you’re staying a night or two! Too small for anything longer.