BB 10 Serpotta - Palazzo Riolo & Restaurant

Good accomodation close to te city center

The location was good for us as we like to walk long distances. The breakfast was served in next house but that was ok for us.

The breakfast. It was very limited, no eggs and the cheese was like it had been kept uncovered overnight. I have never been staying at hotel with so limited choice of breakfast.

Room was very nice and comfortable, shower was amazing location was perfect for walking around the city

very limited private parking and also very expensive, you can park for free on the streets with blue lines. The staff from the accommodation suggested some private parking they work with. the guy from the private parking didn't speak english and was very dodgy looking. asked for 18 euro to park the car from 7pm to 1pm the following day and also wanted to keep our keys so we just took the risk and looked for free parking instead. free parking is also very hard to find, city is very busy and they drive like in india Windows were very thin and lights everywhere. If you are a light sleeper or can't sleep with lights on it will be very hard to stay here

I feel bad for the owner as if it hadn’t been for the egregious, dangerous, and inexcusable behavior of the restaurant staff with whom you must make 1st contact to make the B&B management aware you had arrived to checkin our review would more positive probably garnering a n 8. The waiter was angry, bothered, and claimed to know nothing about gaining entrance to the property. A female staff member was equally rude and dismissive. If it hadn’t been for a 90 year old Italian gentleman from the neighborhood confronting the waiter we may not have gained access to our prepaid room. The old gentleman forced the waiter, who in turn forced the waitress to finally make contact with the manager. The waiter was an especially nasty piece of nothing the waitress not far behind. The manager, who spoke perfect English as well as Italian, once contacted promptly met us at the property and was pleasant, professional, and apologetic but the damage was done. It’s a scary and gut wrenching feeling to be exhausted from travel, arrive at your digs and be dismissed as nonexistent and be abandoned in a new city with no recourse. To us Palermo, and Palermo only, felt heavily controlled by mob behavior, the vast majority of the people, like people everywhere, are wonderful, kind, and generous but a great percentage in the tourist industry are definitely trying to scam and rip you off. After 4 nights we have no interest in returning there. Not so with the rest of Sicilia we visited being so beautiful and friendly. God bless the charming older gent that helped us, he got involved.

The fact that the very people responsible to help you gain access to the building and your room meet you with hostility and when pleasantly asked simple questions, albeit in a mixture of Spanish Italian, deny knowing what you’re talking about angry we would dare bother them with request or questions that didn’t concern them in any way.