The staff were courteous, friendly and attentive. These days it’s rare to receive such attentive service from staff, even at top-quality hotels. I’m glad the staff at this hotel still adhere to providing high quality service. The food service was also excellent. We had the crab dinner course and it was so much food, all delicious and served immaculately. Our room was spacious and had everything you need, and there are baths available at the hotel too :)

It’s a bit of a walk to the station and center of town, but it’s not a big problem unless you have a lot of bags. My mother struggled a bit when walking to the station to catch our train.

We gingen voor de hele belevenis, en dat heeft onze verwachtingen overtroffen. Heerlijke, maar erg uitgebreide, maaltijden.

Het uitzicht uit onze kamer (speciaal daarvoor geboekt) was teleurstellend, je keek voornamelijk uit op bebouwing voordat je een glimps opving van de rivier.

Initially, I read some reviews mentioning this is an old hotel, while it seems that they have renovated the interior and both the room and dining area look fine. The staff speaks English although it may be more convenient to communicate with them in Japanese on some occasions. If you have ordered dinner, remember to keep your stomach empty. We came in winter and really enjoyed the seasonal crab meal with endless dishes of snow crabs cooked in different ways. The hotel is also very close to the train station. So you can simply walk there from the train station even with your luggage.

Compared to dinner, breakfast is less impressive. The price is not cheap, but it is also expected given Kinosaki Onsen is a popular tourist spot.

Staff very friendly Shuttle service to and from hotel Meals were great

Internet can get rather slow in evening during peak use

毎年、この時期にここに宿泊。全体に良かったです。

少し値上げしている。

The staff went above and beyond. The moment it started raining the hotel send out the driver to loan us 3 umbrellas. The hotel also offers a driver to take you to the 7 public onsens. Very relaxing. We had a Japanese style room which I don’t find very comfortable, but my skinny friend said the futons were fine. We had the most luxurious breakfast I’d ever had. Very tasty.

I’m not a fan of Japanese style rooms but our skinny friend said it was fine.

離車站算不遠，並且有free shuttle service ，職員非常之有禮親切，房屋清潔，店內溫泉也不差於當地名勝温泉♨️👍🏻

The staff was very friendly! I even got a small gift for my birthday. The room we had was Japanese style with futon bedding. It was nice and large. Less than 10 min walk from the train station and they gave us a ride back to the station the next day. They also gave us a ride to the farthest Onsen.