Hotel Emmy

Clean, kind staff and very comfortable

Nothing

Great, quiet, affordable hotel in a residential area on the red M1 metroline, nicely located between the business district (Bisceglie) where I needed to be for work, and the tourist areas (Duomo and Navigli). Very friendly and helpful staff, with nice free coffees, and a good pizzeria (Becci Fino) conveniently located downstairs. Low cost restaurants, bars and shops located within walking distance. Metro station at about 300 meters.

A lower work table would have been useful - this one was 10-15 cms too high to work comfortably on. There was a weird situation where I need to open the faucet on the sink before I could use the shower, and the hot water would only last maximum about 3 minutes.

The people at the reception were amazing, very kind, helpful all the time and I even received stuff for free 🤗 The room was very clean, neat and we had a functionable AC.

The water when showering was either too hot or extremely cold, other than that no complaints.

Please be aware that my feedback primarily highlights an issue with Booking.com's platform rather than the hotel itself. I specifically used the website's filter for a "private bathroom," and this property appeared in the results. Trusting the filter, I booked the room assuming it included this amenity, only to find out it did not. When I contacted Booking.com customer service to report this misleading filter, the representative was unhelpful and tried to convince me it was my own mistake. I strongly advise future guests to double-check the room descriptions carefully, as the platform's search filters are not entirely accurate.