Go Hotels Butuan

Cleanliness

A bit noisy in hallway

Food is good. Serve on Time

No Bath Soft and Conditioner

staff were very kind and professional, clean hotel, accessible to robinsons place and bus terminal.

nothing

Mall was literally stones throw away!

When you pay for a room you would expect that everything would be in good condition. Room 423 amongst the 5 rooms i booked for my pickleball team did not have a functional air conditioner working! We let it go since the hotel was fully booked that day- my athlete complained that the room was hot, they sent an engineering department to check and was told it was the timer- the room never got cold. Day 2, they still complained, i spoke to the front desk, her name was Cyrah Cabete, which she told me that they would have a new room to transfer to. After the tournament, the boys were expecting to move to a new room which they were told that the room was empty but not yet made up! So i complained- i told them that i should be compensated for this inconvenience! I was told that management would call me - it never happened! The only thing that the hotel provided for my athlete was a stand fan!!!! Is this how they will compensate for me when i booked 5 rooms? They gave the boys a new room on Sunday- the last day of our competition. By this time i was no longer happy! I told Front desk that i needed to speak to the Manager! Her name is Joann Christine Litera, and sad to say, she was not there- our call time at the competition was at 8 am we left at 7 am.