The cottage was in a great location, very close to the sea in Southwold. The cottage itself was comfortable - a nice lounge to relax in and a very light and airy kitchen / breakfast room. The kitchen was very well equipped - we found everything we needed, and there was plenty of crockery and cutlery. Upstairs, the beds were comfortable, with nice dark blinds. The bathroom had both a bath and a shower and plenty of hot water.

The double bedroom on the top floor had excellent views but we didn't use it as there are steepish stairs down to the bathroom and we didn't fancy that in the night.

Beautiful house in the perfect location. Clean, well furnished, spacious and has everything within a skip and a hop from the front door. Will definitely return.

Excellent central location and spacious property. Well equipped kitchen.

Communication prior to the rental period was appalling. Sykes don't reply intelligently to emails or pick up the phone. Standard email replies did not address our issues. Phone calls offered no information about our place in the queue, likely time of response, etc. Call-back button did not elicit a call-back. Did Booking-com warn us that they were a front for Sykes? If they do so in future we will at all costs avoid Sykes. Only when we contacted a real human being in Southwold (responsible for cleaning and maintenance and keys) did we get any help re. our request and, very promptly, repaid to a blind. We would book again for a small party (2-4) but lack of a second bathroom would rule out the cottage out for a larger group. Ancient saggy sofas could do with replacement. Knob on bathroom door ditto. (kept coming off).

Location, garden, bedrooms

Downstairs loo needs attention No dishwasher tablets, washing tablets, fairy liquid. Kitchen equipment could do with an inventory and improving things that are not there.