Room was much older and more outdated than advertised, which happens and is fine, but the sink had chips in it, we had issues with the toilet, and at one point room service came and left the window open, took our towels (that were hanging per there instructions to keep instead of replace), and didn’t replace them. There was also a used towel when we got there. The hotel is centrally located and within walking distance to a lot of places. We felt safe, which is the most important thing, but our experience was just okay at best. I also wouldn’t recommend the £15 breakfast, as it was packed, nearly empty, and tasted worse than a lot of included breakfasts we’d had.

Facilities were basic and functional. The spare pillow was dirty. The hotel is starting a much needed refurbishment. The staff were friendly and helpful.

Fantastic, it’s my favourite hotel in London!

Very central hotel, close to Soho and Oxford street, and many activities, restaurants and pubs.

Good location

The hotel is classic and a bit old, but generally okay Just the noise is a bit annoying.

Probably got one of the old rooms - They were refurbishing other rooms while we stayed. Small room, and you had to leave the bathroom to be able to turn around. Mass produced industrial breakfast. Good service.

Conveniently located near Tottenham Court Road tube station very poor room facilities tired looking room not the best in cleanliness but for one night stay was adequate

Great location, so I was happy to sacrifice on the quality. Rooms on 9th floor were incredibly hot & stuffy, I believe it is all under refurbishment so we were in one of the old rooms.

Very comfortable and clean. Bed had some stains. Took about 10-15 mins for the shower water to heat up. Great employees, let us store our lights before and after our stay.

The hotel is convenient to Oxford Street and Soho. BUT it is VERY dated. The room was old and not comfortable at all. You can hear the person upstairs using the bathroom. The pictures posted on Hotels.com are not accurate. The bar was nice.

Very quick and easy check in. Very nice hotel and lovely room for our 1 night stay.

St Giles is in a fantastic location for exploring London, visiting the tourist attractions, going to the theatres, going shopping etc. It’s reasonable price (compared to other hotels in London) also helps with the holiday budget. The staff are lovely and helpful and the rooms are comfortable and clean. The ongoing refurbishment has also updated/modernised some of their bedrooms so it was lovely that some of our party stayed in those. Their Hudson’s House bar has great music, drinks and a nice atmosphere. Cucina, their Italian restaurant, has lovely food and a wide selection of drinks. The 25% discount offered to guests is also very beneficial.

Hotel was perfect location for us. Very close to Oxford St and the West End. Very comfortable room. Great base for all London attractions.

The lights and hot water were not working. They let us wait fora while instead of changing room immediately, house keeper came in, maintenance men came in etc, not relaxing at all for the first an hour. We couldn't wait them for sorting out and left for dinner. When we came back, finally they gave us a new room however, we left our things in the origi5 room and had to collect them from the completely dark room. They said the room is updated for this inconvenience. However, room size was a bit bigger, but that's all. Beds were uncomfortable, in the middle there was a big dent on the mattress. We were in the 6th floor, it was Thursday night but noise from street was awful, someone was singing until 1am with microphone. Ppl started rolls their suitcase before 6am, door banging noises...couldn't sleep at all. The shower cube was tiny and bit mouldy on the corners. I'm sorry to say this but this was what we experienced during our stay honestly.

The service was good, the room was spotless. However, the air conditioning was incredibly loud, so I had to switch it off, and then the room was too hot. The light from the corridor leaked into the room and I had to stuff a towel under the door to black it out.

Great location. Staff generally helpful. Comfy bed.

Nice visit as always.

Cold shower and blocked bathroom sink. Told the staff about it after the first night and were told it would cost £90 to change rooms. Later that evening a manager said he would discount this to £35. Maintenance apparently came to solve the problems but the second morning we had exactly the same problem - cold shower. I am not sure why we should have to pay an additional £35 to get a room with hot water! Promised an email to follow up but at time of this review I have not received any response.

First room was very cold and the drain smell from the bathroom was overwhelming. Reception staff very helpful and gave us another room which was better. Both rooms were very tired looking and not very comfortable. It was also impossible to get hot water so we both had cold showers. I appreciate St Giles is a budget hotel but I do expect hot water. Definitely will not go back. Despite these comments the reception and concierge staff were very friendly and helpful.

Nice location but horrible noicy, especially from 5-6 am till late morning. Impossible to sleep

Room was not clean with un hoovered parts of the room , bogies on the wall and window .. asked for to be cleaned on the first morning but it didn’t get done. Two of the mornings we had no hot water to shower, just not acceptable.

No hot water and the shower was dripping the whole night. Not terrible but could have been better.

Everything was broken or dirty. Complained to Michaela at reception and was told that I had to pay to change rooms

The St Giles is in a great location to explore central London. The rooms are clean and comfortable. We would definitely stay again.

Hotel was good and staff very friendly and attentive i only gave a less than excellent score as we were woken by workmen at 8 am working directly above us . We were aware of renovations but were told that work would not start before 9am. I have emailed the hotel to make them aware but have not had a reply as yet

Really nice stay great location and restaurant food amazing

Amazing location and was really central. Hotel staff were friendly and even let us check in earlier as our room was ready. It was perfect for what we needed - which was a central location and a place to sleep. The rooms were clean enough, but definitely could do with some TLC. There were a lot of marks everywhere and it made the room look tired. The rooms are very small - but it didn’t bother us that much! Construction work was going on during our stay but we didn’t hear a thing. The lifts were particularly slow going down to the ground floor… no idea why! I’ve stayed here before and I’d happily stay here again - purely for the location because it’s so ideal!

Little direction from staff when fire alarms went off twice during the first night of my stay. Should have been more staff assisting guests.

Nice Hotel Friendly Staff Rooms Small but clean and have everything you need.

This hotel is perfectly located within walking distance of all of your needs. It’s also only two blocks from the Victoria train station which was really nice. The staff here are very friendly and very helpful.

My stay was good, very convenient for our evening venue, room comfortable and had all we needed . breakfast was a bit disappointing, bacon way overcooked tough to eat, no fried eggs out, had to ask. No marmalade at all !! Had to wait for coissants selections of bread most baskets empty