The good - Good location to stay for the Oakland arena. Basic, complimentary breakfast was nice. Very nice staff and made the best of the hotel. Has a gym - single room, weights and treadmill. The bad - Cockroach in room. Homeless camp outside. Smells like smoke and weed.

We stayed in the "recently renovated rooms" on the third floor. And showers barely worked. Was scalding or cold, almost impossible to get an in-between. Hot tub was closed, key card readers barely worked and had to get keys three times before we got one that would even let us in the room. Elevator sounded like it was hanging on by a thread and the road leading to the hotel felt like skid row

They wouldn’t let me stay bc my ID was expired. Even though I explained that my new ID was in the mail. And it was raining

The area is not great with lots of homeless people in run down campers directly outside. The hotel itself smelled like smoke and was under construction.

No shower curtain no towels

This is not a safe environment and the General Manager, Martin, does not talk directly to customers for complaints. I was to stay for 6 days on a mother-son vacation. The place is filthy. Bedding is stained, smells like marijuana smoke and mildew, and you can hear the neighbors through the walls. I got accommodated by switching rooms to another filthy room. This area is not safe and surrounded by homelessness and trash. The gate security makes you feel imprisoned. I did not feel safe walking or leaving property because of the surroundings. I checked out the next morning, waited for Martin to get in and front desk worker said he is busy and she didn’t know how long it would be. So, I emailed him. He did not reply or call me back. But he responded to Hotels.com agent denying any of the events, disregarding the safety and security of non-Californian residents. I spent almost $700 for a one-night stay. It isn’t safe to walk anywhere and the moment I saw the murder news a couple weeks prior, I checked out immediately for the safety of my son and myself. I still haven’t gotten a call back from Martin, no apology, no accommodations, no refund, and hotels.com doesn’t have a conflict resolution process to look into these complaints or reviews. Do NOT recommend this place, you will be scammed of your money if you have issues.

The hotel is conveniently located for general Bay Area visits, and very well priced. The staff did a very good job of keeping things humming. The complimentary breakfast is primo! However, the hall carpeting is in poor shape and I had several issues with the guest room door locks. Though I appreciate the excellent security accommodations, the homeless presence right around the hotel is an issue. All in all, it was a good stay.

Staff was excellent. Room was older but comfortable and aside from the old carpet was clean. The area was very sketchy though. Homeless people all around the buildings. There was a gate around the hotel and security guards to let you in. The window in my room was unlocked (thank heavens I checked as I was on the first floor) The hotel worked for a quick overnight by the airport while traveling but I would not ever go there for fun