There was no hot water for the duration of the stay. No offering of concession either

Under construction. Loud. Smelly and no hot water. Had to check out

Upon arrival, no shuttle from the airport as in the promo. No water. No towels (makes sense I guess). No supplies or store to buy anything, like water to drink. I had already paid through Hotels.com. So no refund or discount. Next morning, a trickle of water but no hot water. Hey, it’s still CR. Infrastructure needs a lot of work.

Hotel is in need of updating in the rooms, service from staff was excellent. The restaurant is seriously outdated and located in wrong floor. It should be first or second floor and have a bar. The hotel is a good 3 star hotel.

One night and I would go back. The hotel is under reconstruction so it is not as nice as it could be. The bathroom is dated and needs renovation, but I really can't complain - great location and comfort. BTW the breakfast is no where near worth the price.

This hotel is under renovation in the lobby. Did not know this when I booked. Had to reprogram our key cards every day at least once a day at our three night stay! Ordered transportation to airport and when confirming had no record of our request. And in the am (430) still had no record after rewriting request on post it note! Did make to airport either way. Not looking for 5star service when booking this hotel but was looking for a consistency of the hotel chain name and did not receive it. I would try another hotel next time I’m in central San Jose

Under construction and the carpet in the room soiled. Staff super friendly and helpful!

I am heartsick at how our four nights (two at each end of our trip) ruined what should have been a wonderful week in Costa Rica. We stayed at the Holiday Inn San Jose Aurola as part of a group tour, adding an additional day onto each end. There is not enough room here to describe the terrible experiences we encountered at this hotel. The worst part, however, was the musty mildew/mold odor in the guest rooms. We changed rooms several times, trying for one with cleaner air, for a total of five rooms. All had the same problem. This is a health issue that cannot be ignored. One member of our group reported black mold under the sink. I had to wear my Covid mask in the room, along with putting out scented packets (which I purchased in San Jose) to cover up the nauseating smell. Had we not been part of a tour group and traveling with friends, I would have changed hotels. But it was necessary for us to stay with the group. I will also be writing up our experience to the tour company (Gate 1). From the first time we requested a room change, and each time thereafter, we were told there were no other rooms. Eventually one would be found, only to have the same issues - foul air, filthy carpeting, damp musty odor, in the curtains and drapes and in some pillows, AC and other infrastructure/maintenance problems (which were numerous), room keys that didn't work even when replaced (dead battery in lock), no answer when calling front desk resulting in repeated trips to the lobby, and more.