Ava is fabulous!

Beautiful property. Staff was courteous, charming, engaging and professional.

The staff is great. It is an older property but well maintained. It was quite loud in the middle of the night.

kenzo was amazing checking us in , very helpful and informative . the room was great , very comfortable and spacious.

Faboulouse Staff. Everyone was very friendly and helpful.

Great

Great location, beautiful room with a perfect view.

I booked a room for my family member. He is so glad that the room is lovely, comfortable and quiet (except for the intermittent sound from the air-conditioning system for which he needs to wear earplugs for sleep as he is a light sleeper). It is very conveniently located, within walkable distance to Back Bay Station and to the Logan Express stop. The staff are very nice. Food in the restaurants is good. He enjoyed the stay there.

The hotel was so nice.

A get a way for valentine’s Day

Everything about this hotel was wonderful. The gentleman at the front door and the front desk staff members were incredibly friendly, professional, and helpful. Room service was ready really fast and the burger was great. I didn't sit down and eat at any of the in house restaurants but they were all packed. Check in and check out were seamless, and the location was great.

Customer service was excellent!! This is what we missing everywhere nowadays, but this property looks like his hired the best and trained them very well.

Beautiful hotel. Wonderful staff.

As usual, perfect service, wonderful ambience

Excellent service. Favorite hotel in Boston.

Nothing beats a stay at the Lenox! It is by far my husband's and my favorite hotel in Boston, and we have stayed at more than 10 hotels in the city.

Staff are professional, cordial, helpful. The room was nice, breakfast very good. I would stay again.

Great service! We were in the city to celebrate my wife’s birthday. Marcus at the front desk check in was making small talk and caught that bit of information. Next thing you know we’re unpacking and there is a knock on the door. A bottle of wine and two chilled glasses compliments of the Lenox to help celebrate the birthday weekend.

Lovely hotel, extremely clean, friendly and accommodating staff. Food at The City Table and The City Bar was excellent!

construction going on

The service from the staff is amazing and the location in Boston is amazing, but the rooms were disappointing. The tv was broken, it had two blue lines going through it, like someone had hit it at some point. And the bathroom door would not stay closed. No matter how hard you pushed it closed or if you locked it, the door popped open by itself within seconds of closing it. The bed’s headboard had scratches in it and tiny holes as well, almost like a dog was scratching and chewing it up. Also like other reviews have mentioned, the rooms are outdated/older which is disappointing for a 4 and a 1/2 star hotel in a prime Back Bay location. Overall, the service from the staff, convenient location, and cleanliness were the only things I enjoyed here during my one night stay. Also this might be too picky, but they could position the bed to see the city/potentially the Prudential Tower while laying down, felt like a missed opportunity with the way it’s currently faced so you see a wall of the Lenox.

Classic Boston, great location, pet friendly (no fees!)

Service, food, staff and accommodations were excellent.

Love staying at The Lennox, great location, great food and service.

Love this boutique hotel- will stay there every time I go to visit my daughter!

Excellent. Very pretty.

Beautiful property. Professional and helpful folks.

Good

The Lenox might be the most friendly hotel I’ve ever visited! Great stay! Would recommend.

Great hotel

Propably the best place to stay in Boston to explore the city.

This is the second time we stayed at the Lenox Hotel. The staff is excellant and tries to make your stay as pleasant as possible. The hotel has a great location near the Copley T station. You can always find the hotel since there is a huge lit sign on top of the hotel. There are a number of very good restaurants nearby. The price is also reasonable.