NH Collection Madrid Suecia

The reception staff, one lady in particular, were great. The check in was lovely and the room great. Bed do comfortable and clean, well equipped and bathroom good. A very comfortable room - excellent. Sadly the lobby / bar restaurant staff let their colleagues down badly. They let the rest of the hotel, and the good experience we had otherwise, down. We had reserved a table and were sat at the table and them ignored for 30 mins (not even offered water or a drink) before we got up and left. We raised the issue with the reception staff, who recommended somewhere else to eat outside of the hotel saying the hotel bar was very busy due to the rain. However there were 50 covers in total and at least 6 waiting staff that I saw - all of whom were walking about actively avoiding eye contact when I tried to catch their attention. So o do. It consider rain to be a good excuse; and we got wet in the rain walking to another place to eat. I would like to give the reception staff and housekeeping team 5 stars but the restaurant staff 0 stars. They should try harder to not undermine their reception colleagues.

Great staff, professional, knowledgeable and accommodating! The restaurant is excellent as well. We’ll be back soon!

They were incredible. Accommodated my wife and I our on honeymoon.

A lovely place to land in kicking off our Spanish and Moroccan adventure. Great neighborhood that you don’t have to leave if you wanted! Staff were great too.