Embassy Suites by Hilton Kansas City International Airport

Reception area and check-in needs serious improvements. Reception waiting area chairs are minimally available and desperately need replaced as they are thread bear and ripped. Not a good introduction to the facility. There was only one reception clerk managing the call desk and guest check-ins. While the person did a great job managing all activity, hotel management failed to have enough staff to provide timely service. I was frustrated that there was a $17.00 charge to park a car in an open outdoor parking lot. This was not stated when making reservations with Expedia but received a text stating this charge several days of this forth coming charge. There was insufficient time to cancel reservation and re-book. This is deception to those using Expedia and the hotel. The process to make payment was through a QR code which required the assistance of the overloaded, single threaded, stretched check-in staff member. Non-use of QR code places an unknown threat to those without cell phone capability due to non-payment as this is the only methodology provided. Due to this experience, I will not make reservations with hotels using this deceptive parking practice.

It was overall a perfect stay. The breakfast was old and there was a lot of construction going on. Other than that it was a good stay!

None

Pool floor looked dirty.