Excellent

Outstanding front desk management and staff. Jessica is the very best!

The staff were very accommodating.

It was nice having the Mexican restaurant right there on the property. The hotel was OK but way understaffed for the breakfast time. We were seated but no one came to take our order! Only 2 people serving & they couldn't keep up! We sat for 30 minutes and when we saw the table seated after us getting coffee we left! Pools were pretty gross as well...

It was a good stay, outdoor pool was closed, but they let us stay late in indoor pool. raked over coals to add a night.

Kids loved the TWO pools and we loved the Hot Tub... Lol. Breakfast and Margaritas were super convenient also.

The hotel was clean. Front desk was very friendly & helpful. The chocolate chip cookies were a hit with the kids

Quite unique

The receptionist were awesome. Only thing I will say is be careful with the younger crowds who are using pool passes as they like to hop around and also vape in the bathroom. Other than that, great experience. And please fix the jacuzzi lol we miss it.

Staff very helpful.

Clean and comfortable

nice stay

The property was great. We had an incredible time celebrating our niece’s wedding! The front desk and house keeping staff were tip top. The only thing that left a bad taste in my mouth was the breakfast at the sunrise cafe, with our server. We were seated, and sat there for a good 20 minutes before the other server started up with out drinks. Then our server came over took our order and then disappeared again, not even half way through our meal she came over with the check and dropped it on the table and said “done yet” and walked away. When she finally came back, I asked for an orange juice, she picked up the check, gave me a dirty look and walked away again. When she brought my OJ, she yet again dropped the check and almost gave me a bath in the OJ. I will stay at this property again, but I will NEVER AGAIN eat at the sunrise cafe.

My room was not clean. The lamp was askew, bed was rumpled. My room had a bright lamp post with LED lights directly into my room. Worse, the room was right next to a busy road so I heard traffic all night. The hotel was $75 more expensive than others across the street. Breakfast was not included either. Go to Red Roof inn or Quinta Hotel. Their hotel was cheaper, cleaner and had a great breakfast included.

This hotel is one of the nicest I’ve stayed at, with a great breakfast menu as well

Hotel staff was great, building was old but clean, pool was good, hottub was old but worked well.

the elavators did not work properly. i had to use stairs which for most is not a problem but needing a knee replacement made for a tryimg weekend.the hotel was booked buy some younger hokey teams and thier parents who ran through the hall until very late in the night.

Great

Pro: room was spacious Cons: no breakfast or dinner option available at property, brown stains in bathtub, no hot water, seemingly no staff around. This hotel could be so much more but we definitely won’t be back.

Will always stay here when I am visiting Salem! Always friendly staff and very convenient to several shopping areas

The hotel is conveniently located. The staff was very friendly and helpful. However, the hotel is in serious need of renovation. It looks like it hasn't bent had new furniture, carpet, or paint since the 1970's. Restaurant was great for breakfast. Margaritas had good food and service, but again in serious need of renovation.

The Hotel had no power when we got there. The Head House Keeper directed us to another hotel.

We had a great time! Place was clean and beds were comfortable!

The hotel was accommodating and had all we needed for a good wedding weekend! Restaurants and bar on site is a plus!

Very nice room. Enjoyed our stay. Great staff!!

Room was comfortable however, we experienced a 3:30 am fire evacuation with no fire. We were never told if there was a problem. We understand that safety comes first but had a very rough time getting our 2 small grandchildren down 4 flights of stairs, out of the hotel and getting them back to sleep. Perhaps a complimentary breakfast or something would have been nice.

Purpose of the 2 night stay was for my daughters wedding. All parties stayed here everyone was as very happy with the Accommodations. All went well

Convenient location Nice Rooms Great service No real options to eat or drink

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Close proximity to Canobie Lake Park and the Village.

very nice, the pools perfect for the family, very good room the only bad thing was the bathroom that did not work but it was fine

I loved my experience! The staff was kind and helpful! The room was clean and spacious! Loved it!