The pool was a lot better before the changes , there was dirty underwear in our closet the tv didn't work so I called the desk , they said they tried to get their engineer but he did'nt answer so I went down to the lobby and had to ask them for a new room before they did ... this place once was a nice hotel

A 2 week stay gives you time to really rate a place. IMHO this hotel is only weeks from closing. Minimal staffing - and many safety issues related to the swimming pool. The bar is only open on Friday and Saturday nights. It was closed NYE! Restaurant also had limited hours. The swimming pool has no working emergency phone. The door into the pool did not lock, so anyone can walk in. It also had the normal scum on the top tiles. Pool temperature was nice. My room and bed were very comfortable. I did have a leaky door closet and reported it multiple times. They did not fix it. I had to avoid the small oil patch in the doorway. Lighting was inadequate. One lamp still has a CFL bulb.

I have been staying at this Holiday Inn for many years and always counted on the bar Restuarant being open nightly. this seemed to have changed in the past years. i still plan on staying at this hotel in the future and hope things will return to normal.

Went to visit family and had the grandkids stay with me. They sure loved the pool and the glass elevator. The room was nice and large and the beds were very comfy too. Would definitely stay here again.

I will return

We had prepaid for our hotel room a month in advance. We were celebrating the holidays with family members and thus didn’t check in until 5am. Upon check in, the woman at the desk informed us that because we arrived so late that we were counted as a no-show and that we were unable to obtain our room although we technically had it until 11am. She said if we wanted a new room we would be charged an inconvenience fee plus another room fee. After informing her we had driven 6 hours and needed to drive 6 hours back and that we only wanted the room for our allotted time to sleep, she said there was nothing she could do for us. Safe to say we will not stay here ever again due to the staff and policies.

Bed was very comfortable & room was clean. Good choices for breakfast.

The rooms are really nice but not soundproof at all. We heard the people next door screaming at like 2:00 am. The elevators had a strange smell and the glass windows looking outside from the elevators were filthy

View

Large hotel, but room was small and old, noisy. It’s okey for one night.

After reading the poor reviews I was skeptical of staying here but so glad I did. It was clean and comfortable. There was a restaurant and bar opened most evenings which had very good food. There was a buffet style breakfast. It was a little expensive for the breakfast but I only payed half the cost because I booked it with the room. They made up my room each day on request and there were no odd smells or bugs. It was very clean and staff were friendly. My only “minor” complaint would be is that the showers do take about 20 minutes to get hot. But once they do they are plenty hot enough. I wasn’t in a hurry each morning so I just turned them on and did my own thing for awhile. I would most certainly stay here again.

The only thing I would change is allowing folks to have an early check-in. There was a line of us waiting for 3pm SHARP so the front desk attendants to check us in. We were all traveling to get to a wedding at 5 and could've used extra time to prepare had we had an earlier check-in time. It could've been a judgement call from the hotel to at least get those rooms ready first to be more accommodating.

No smoke detector in the room, dirty bathroom, dirty linens. Very disappointing as we’ve stayed here another time and it was great.

Pool was closed .bathtub didn't drain properly. Pubic hair in the tub..

The property was very clean. After you checked in it was like they didn’t want bothered with you. We stayed from Friday to Monday and not one time did you see housekeeping, we requested clean towels and the lady at the desk said she would take care of it, but we never got any towels. When you used your card to get in the room you had to go to the front desk because they never worked to get in, and it was just not us there was other people that could not get in with their card either. Only one elevator worked and it took so long for the one that was working it was ridiculous. And you need more carts to take your luggage to your room, we waited for someone to bring theirs back but never did and there I am a 65 year old man with a heart condition making two to three trips for luggage from the parking lot into the hotel to wait for this one elevator that took so long it was pathetic. I would not recommend this hotel to anyone.

Enjoyed my stay.

Everything was so good!! The staff was so nice and the room was extremely clean upon arrival. Everything was comfortable and truly was a pleasant stay. The only two things I would have to say are that I wish the indoor pool was warmer so we could swim (although I totally understand it’s cold outside now) and that only one elevator was working. With only one elevator working it took more time to get to our room. Other than that we love this hotel as a little getaway!

We enjoyed our two night stay and slept so well with a great mattress and the bedding including the pillows!

Easy check in

Everything ❤️

Nice

LOVED this hotel and will definitely stay here again. Decor and cleanliness is impeccable & service is good. Super comfy beds, super spacious rooms. Only complaint I have is that I was placed into a room with a connecting door to someone else, so I could hear their mid-day nap snoring - but nothing at night, so that’s good! I

Will return. Excellent

No complaints

Property overbooked the room style that i wanted. Was put in a smaller room. They gave me a breakfast voucher for the inconvenience. Unfortunately I can't use it due to having to leave before it starts. There was hair in the bed when i pulled the covers back. Overall not the worst place ive stayed.

Room assignment was poor- microwave not plugged in and could not reach out, Kuerig did not work, thermostat did not work, no refrigerator in room- blank space where refrigerator was supposed to be.

Very nice hotel. Great Staff.

The property is very nice. The breakfast was good too. There is a nice pass right by the water behind the Hotel, which was very nice as well. However, you have to drive quite a bit to get to a nice restaurant.

They have redone the hotel somewhat recently as it has been there for a long time (30 years maybe). It was nicer than I thought it would be.

Property and room are very nice except I booked through Expedia and they charged my credit card early in the morning before I checked in at 7:15pm. The charge was also 2.5x what I booked room for. A rep did come over and knew about my situation and explained that it was accidentally charged in the morning and for more than what it was supposed to be. I just hope that I’m charged correctly. 3-5 business days for the excess charge to drop off seems excessive.

The hotel is very nice. The staff at check in were so friendly and knowledgeable. Room was clean and comfortable. Only negative is we could hear the man next door on what I guess was a conference call loud and clear. And one call was at 3:00 a.m. otherwise it was a very pleasant stay.

My husband and I stayed for our honeymoon. The only thing we didn't like is the water pressure in the shower was really low and the bathroom didn't have an exhaust fan. We purchased breakfast ticket but were not able to use them due to breakfast was only from 6am - 9 am so we never got to try the food. Otherwise, we loved our stay and are planning on going again whenever we can want a weekend getaway. The staff was a great help as I had surprised my husband to take the train to Chicago but wasn't sure where I needed to go, the ladies at the front desk were extremely helpful by not only giving me info on where the train station was they also gave me some suggestions of where to visit while in Chicago. We never heard any noise inside our room it was peaceful and quiet, I highly recommend anyone traveling to stay here.