Upon checking in Our room got changed to 5th floor right next to the elevator. Since we were on the lower floor it sounded like water noise from showers were there most of the time, day and night and someone keeps knocking our door and leaves by the time we open the door. On our last day we plan to go jacuzzi around 8pm and when we went there, we were told that they have some party going on so can’t use the jacuzzi until 9:30pm and it closes at 10 pm. It would have been nice if we were being told earlier

Everyone was friendly

VThis Hotel has a great location, stuff bery helpful but everything in this hotel need update.

There is no elevator that goes from lobby/street level to floor where my room my. We have to carry baby in a stroller all around the property to take 2 different elevators to go to room. Not clean, there were hairs in the bathroom. The a/c stopped working middle of the night, ruined baby sleep, we have to call maintenance at midnight to fix it. Overall really inconvenient, really old hotel, won't recommend to anyone

They slap you with expensive "resort fees". In addition, the pool and hot tub are too small for the size of the hotel.

The property is definitely old and tired. The room we had was spacious but the furniture was old and it looked like they started to repaint and didn’t finish. Pool was great. Location was as well. Service and food at Swim were lacking. Towel service beach chairs were readily available.

Excellent service, breakfast staff, housekeeping, valet, each area was exceptional. It was my family’s first trip to Oahu and didn’t know if the location worked for us. We enjoyed our stay and would recommend the hotel.

The front desk was not helpful at all. Parking was terrible

Pretty good experience, good service and great location.

Just steps from the beach! Beautiful location!

The only in hotel place to eat was a 90$ per person buffet,

Everything is perfect. We will certainly coming back and stay at the Hyatt!

Staff was amazing

Right across from the beach, easy walk to multiple shops and restaurants. Room was nice and I had a beautiful view of ocean and the beach.

Susan was amazing. Got is an early check in!

It wasn’t very good, as compare with the other hotels near Waikiki. some hotels have front beach area. But there was a road that devide between beach and hyatte. So its not beach front. And they ignore hotels.com policy. And I had to pay deposit 50% when I booked (it was only10% percent at hotels.com at the site). So I asked explain but they just ignored me. And I booked ocean view. But… I couldn’t be… I have to say this I don’t want stay again this hotel.

The location was good . You could walk to stores, the beach, and the Kai coffee shop in the Hyatt was good. What I did not like- the hotel needs to be remodeled, the hotel room Pillows were flat & did not support your head, bath towels were average- no bath sheets,no extra toiletry amenities like cotton balls to remove makeup, no hair nets, etc, Rooms were barely decorated- one wave print, rooms were a shade of green, elevators were not large enough, no paper maps for the hotel property, we checked out at 12:00pm- we were not guaranteed a complimentary room to shower in later. The hotel has 1200 rooms. They should have a few designated rooms for guests to shower and change in.

This Hyatt is worse one I stayed. It is outdated and everything is old. There is one elevator only from ground to 2nd floor check in counter, no detail sign instruction to there, no ones help. very poor insulation in room. you can hear sound from everywhere, never stay there again

Location was great. However, the property is pretty old and old style. Pillows are too soft, beds are not that comfortable

Property is nice. Across from beach. Has free beach chairs but come early bc they run out fast. Close to food and shopping. Did not like that they would not grant just a 1 hr later check out when flight delayed.

What made this stay great was really the morning breakfast staff! These people are so amazing. So accommodating & so much hospitality. They knew our family by our last name as we had the breakfast buffet every morning. Just get use to the white pigeons that try to beg for a meal. The staff tries to help with that too! The morning buffet was always amazing w/ a cook that makes omlets, fresh fruit, pancakes, french toast or waffles. There is some butter that starts with a "L" that is amazing!

First time staying here and I loved it! Everything was was accessible and convenient.

nothing

Gorgeous property and very welcoming staff! Will definitely stay here again.

It was my first time staying at Hyatt Regency Waikiki hotel. I booked a room with ocean view and expected to see at least a part of the ocean when I entered the room. To my surprise, there was ZERO ocean view UNLESS I went to the balcony to look for the ocean. My room was in Diamond Head tower facing West seeing the other Hyatt hotel tower, while the ocean was in the South. I immediately went back to the check-in counter to ask if it was a mistake, and the CS said my room was indeed ocean view because I could see the ocean from the balcony! Later a manager came out and offered to switch me to a room (facing south east) with a partial view of the ocean, which Hyatt classified as OCEAN FRONT (not ocean view) as a one time courtesy. I used to stay at ocean front hotels across the screen from Hyatt Recency (Outrigger, Moana Surfrider, etc.) and the STANDARD rooms that I stayed all had view of the ocean from the balcony. The hotels never classified this standard room as ocean view and charged extra like Hyatt Regency Waikiki did. I just wanted to share this review so that future guesses who plan to book an ocean view at Hyatt Regency Waikiki have an idea of what to expect.

The hotel is at a great location with quick access to beach, restaurants and shops. Unfortunately, our room was dark and old, really needs to be remodeled. And, the hotel’s buffet was disappointing.

We did 2 bookings and front desk totally messed up our booking. One of the staff even told us, because we did not book through their hotel website, so they can't see the system. As the customer, we got nothing to do with your system, front desk staff need to be trained in customer service, which need to solve problem for customers. Terrible front desk staffs with impolite manners, ruined our Christmas break in their facilities.

Near good food and shopping and right in front of the beach.

Location was great. Staff was friendly and helpful.

All good, except desk help. At the time of check out, I requested to extend my stay for 1 hr ( from 11am to 12pm) because my flight was at 4:40pm. They blankly refused. But ready to extend one condition if I pay extra money for 1 hour stay. Room cleaning does not take four hours ( 11am to 3 pm ) & for these 4 hour customer pays to Hotel. Anyway, overall it is a very good Hotel will all amenities

We enjoyed our staying at Hyatt Regency Waikiki Beach. The hotel is located at a prime location in the fabulous Waikiki beach area, overlooking the beach, and at walking distance to a multitude of dining and shopping options. The hotel is exceptionally maintained, with smiley friendly staff and with exceptional amenities.

We had such a wonderful stay we just hated to leave. The entire staff was very friendly and helpful, the room was outstanding, and the location was great and very close to everything that we did. We had a fantastic time and hope to return again soon!!!