Such a comfortable night's sleep, and so many smiling faces at the desk and at breakfast! This is why we choose Hampton ❤

Great location in mountain Brook. Staff is friendly. Nothing at the hotel works. All the doors sick heat units didn't work. The place is under renovation and it's loud and dusty.

The hotel has renovations going on, which is fine. Check in was an issue. Close to midnight, no one in line, took 20 minutes. Employee, who was extremely nice, had no idea what she was doing. Still didn't when I left. She discovered someone had already made keys and gave them to me. Air conditioner didn't work properly, which made for a difficult sleep. Can't get checked in, can't get decent sleep, hard to be content with the stay.

Booked a double room. Got to the hotel and they didn’t have any doubles. After 15 minutes of juggling things around, they managed to find a double bed room. Then we get to the room and use our key card to get in and the reader didn’t work. After 3 different trips down to the reception desk and 3 different room cards, they finally came upstairs and found that the door lock needed recharged. We were not offered a different room in the meantime. To top it off, the a/c didn’t work. The following morning we went to eat breakfast and the juice machine didn’t work. Normally that’s no problem at all, but it was the cherry on top of our stay. Worst hotel we’ve used to date.

This is an older property operated by Hampton Hotels. but its location provides easy access to all of Downtown Birmingham and the multitude of locations south of the city. The rooms and hotel are clean and comfortable and the staff always helpful.

Reasonable price, friendly staff, conveniently located.

Great area but hotel is worn and tired

This hotel should NOT be categorized as a Hilton property. It is very outdated, dirty/torn carpeting throughout and shoddy workmanship to attempt to bring up to speed. Altough location is convenient to college, we will not be staying there again.

Cleanliness was poor. Toilet was clogged and we had to ask for a plunger to do it ourselves and use lobby bathroom. Needs better management.

Water leaking from somewhere. Poor craftsmanship on renovation. The customer ahead of me checking had their reservation cancelled for some unknown reason. The counter person was a moron in figuring out a solution. The poor elderly couple rented another available room at full price, much more than what they had reserved. While all this was going on I could have booked on Expedia for $104 plus taxes. They paid close to $200. Back to me, the carpet is filthy. I was barefoot in the room, got in the shower and the water turned black. The breakfast is lacking and they ran out of coffee and orange juice at 8 a.m.

When we got there we were told that we had no room. Very unhappy and I can’t fill everything in because of that.

Staff was friendly and the rooms/hotel was clean and in a good location. There wasn't a safe or fridge in the room. There was a note in the bathroom that said the front dek would have toiletries if you need anything. Apparently they don't because we forgot a toothbrush and the staff member when asked seemed surprised by my request saying they dont have toothbrushes

Staff was wonderful, prompt, and friendly. The area directly behind the hotel was charming and with many shoppes and dining options. The hotel itself was clean but could definitely use a makeover. Will stay again for convenience, friendly service, and safety of location.

Good spot. No refrigerator in the room. It was a bit dated but the beds were comfortable and the rooms were decent size

Hotel is outdated and cramped. The lobby/dining area is dark and small and the breakfast is slim— not the usual Hampton Inn fare I’m used too. Out of cereal and they didn’t replenish— it just made a bad impression on me for what I had to pay for this hotel room. Also- the room was clean but tiny tiny bathroom. The location is great- convenient to Homewood, Mtn Brook and the Summit.

This hotel needs a complete overhaul. Bathroom was not cleaned well and tile, carpet tubs etc need to be replaced. Very tired.

Our room felt damp and humid. Needs updating.

It was a good visit . Had to change rooms because water was getting on the carpet from the bathroom . My mom had first went down to front desk and they gave her towels to clean it up but I went down there and they gave us another room but all in all the staff and visit was good . Will stay there again if have to .

This is the second year we have stayed here to attend Miss Alabama. We have had great experiences and will definitely be back again.

Everyone was very friendly, but when we arrived the room we booked was not available. We booked a king bed room and all they had was a queen bed room and it was an ADA room. The shower allowed water to go all over the floor, there was no barrier. We had to use all of our towels to get the water up off the floor. There was no counter space in the bathroom for our cosmetic/bathroom stuff. There also was no small fridge in the room. I have never been to a Hampton Inn that does not have a fridge as an amenity. Bed was also not very comfortable.

I stayed at this hotel for five weeks during training and everyone was wonderful. They treated me with respect and were very friendly. The front desk was awesome James and D’Angela are assets to your company!!! The entire staff made my day they’re fantastic. Thank you!!!

rain dripped off the roof onto an awning below creating a racket all night long

The staff was great!

The lady at the front desk was very friendly and helpful

This hotel is in best location in town. The property has been allowed to deteriorate to an inexcusable degreeI have stayed there many times. Sad to see how Hilton has failed to keep it up. The poor desk clerk on duty was left to deal with several unhappy guests. She was courteous and helpful. The problems my wife and I faced were: Ice machine out of order, Had to go to another floor No toilet tissue in bath. Had to go to front desk, TV remote didn’t’ work. Had to go to front desk No telephone in room to request help. HAd to go to front desk. I will not stay there again

I rented three rooms for two nights. My children were close by in the other rooms so I liked this. I particularly enjoyed the fitness center and the pool. Breakfast was good and my wife enjoyed having the fruit options available since she is vegan.

We have stayed at this property a number of times and lately it seems to be going downhill. It is not as clean or upkeep as hotels in that area.

$50 charge card for incidentals, outside of building looks like your standard HI, inside looks dirty and not well maintained. Doors to rooms look like they were painted with whiteout.

My only comment would be to have the small refrigerator in the room. I usually stay at Hampton and there is normally a fridge in the room.

Check in was fantastic, courteous clerk, everyone was helpful. Beds were very comfortable, pillows fluffy. Best nights sleep in a motel ....EVER!!! I highly recommend.

My “Go To” stay place when in Birmingham. Clean, friendly, close to business contacts and in a safe part of town.

Convenient location with several restaurants and shpping nearby. I've stayed at this location before and was satisfied however this trip the room had a smell that was bothersome at first and there where some clothing left in the bathroom apparently from the previous guest.